Risk Support Administrator (CCO)

Working at the Cumberland, you become part of something special. We\’re a mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us. We\’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.

This is an administrative role providing Risk Support to our Chief Customer Officer (CCO) First Line Risk Team, reporting to the CCO First Line Risk Manager. You will provide support across many different business areas within CCO including Distribution, Marketing, Product, and Commercial Lending.

The Benefits

• Salary – up to £28,482 p.a. depending on skills and experience
• Holidays – 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
• Learning and Development opportunities – We want you to grow in your role. We\’ll work together to support your personal and professional development.
• Hybrid Working – the tools and equipment you need to be able to work from home when you need to, depending on your role.
• Health and Wellbeing – a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
• Community Day – We offer our people an extra paid day off every year to help local charities and community organisations.

Main responsibilities include

• Providing comprehensive administrative support, ensuring systems are in place to maximise efficiency including arranging and organising stakeholder meetings and co-ordinating follow-on actions.
• Maintaining action tracking processes ensuring that information is up to date and readily accessible.
• Be responsible for producing the monthly and quarterly reporting and working to deadlines.
• To analyse data to identify trends and produce reports with recommendations on your analysis.
• Supporting the ongoing use of our risk management system across the CCO area including triage of risk events.
• Providing administrative support to the Vulnerable Customer Team.
• Excellent communication and organisational skills.
• The ability to coordinate plans and reports from a number of different teams/individuals and track progress.
• Work using your own initiative and as part of a team to ensure deadlines are met.
• The ability to collect, analyse and interpret data.
• Advanced Excel skills.

This is a hybrid working position where the successful applicant will be required to work from our Head Office in Carlisle as required.

We\’re here to create a banking experience that\’s kinder to people and planet. Unlike banks, we don\’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.