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- Tasks: Coordinate maintenance tasks and ensure smooth hotel operations while liaising with the maintenance team.
- Company: The Cumberland is a vibrant hotel in London, blending comfort with a love for contemporary music.
- Benefits: Enjoy flexible work options, wellness support, discounts, and career development opportunities.
- Why this job: Join a dynamic team in a lively environment, making a real impact on guest experiences.
- Qualifications: A passion for service, strong communication skills, and attention to detail are essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 30000 - 42000 £ per year.
The Cumberland draws inspiration from the capital's love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.
As the Maintenance Coordinator, you will play a vital role in ensuring that our hotel’s operations run smoothly and efficiently. You will be the key point of contact for the maintenance team, liaising effectively to flag urgent remedial works for prompt action. Your responsibilities will include coordinating work tasks and priority levels, providing updates to various departments, and ensuring that all communication channels remain open and transparent.
You will be responsible for answering phones and addressing both internal and external queries with a relatable and friendly approach. Maintaining an accurate inventory of maintenance supplies, requisitioning parts as needed, and recording information for unfinished tasks are crucial aspects of your role. You will also raise purchase orders, liaise with contractors and suppliers, process invoices, and keep all information organized.
What you’ll bring:
- A strong guest-focused mentality, with a genuine passion for delivering extraordinary service and ensuring guest satisfaction
- Comfort in a front-line role, confidently facing the public and addressing their needs
- Empathy and the ability to build strong, positive relationships with colleagues and clients alike
- An open and approachable personality, fostering a relaxed atmosphere in interactions
- Exceptional attention to detail and accuracy in all tasks undertaken
- The ability to create a positive first impression, acting as an ambassador for the Clermont Hotel Group
- Commercial awareness within the context of your role, recognizing opportunities to enhance service delivery and operational efficiency
- A proactive approach to reporting health and safety hazards immediately to your line manager, prioritizing a safe environment for all
What you’ll get in return:
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth: We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing: You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being: We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community: We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Maintenance Coordinator employer: The Cumberland
Contact Detail:
The Cumberland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Coordinator
✨Tip Number 1
Familiarise yourself with the specific maintenance needs of hotels. Understanding common issues like plumbing, electrical systems, and HVAC can help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with current or former employees of The Cumberland or similar establishments. They can provide insights into the company culture and what they value in a Maintenance Coordinator.
✨Tip Number 3
Demonstrate your guest-focused mentality by preparing examples of how you've previously enhanced service delivery or resolved maintenance issues that improved guest satisfaction.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks and priorities effectively. This is crucial for a role that involves coordinating work tasks and liaising with various departments.
We think you need these skills to ace Maintenance Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance coordination or similar roles. Emphasise your guest-focused mentality and any previous work that showcases your ability to manage tasks efficiently.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering extraordinary service and how your skills align with the responsibilities of the Maintenance Coordinator role. Mention specific examples of how you've successfully managed maintenance tasks or improved service delivery in past positions.
Highlight Communication Skills: Since the role requires liaising with various departments and contractors, be sure to highlight your communication skills. Provide examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
Showcase Attention to Detail: The job description mentions exceptional attention to detail. Include examples in your application that demonstrate your accuracy in task management, inventory control, or any other relevant areas that require meticulousness.
How to prepare for a job interview at The Cumberland
✨Show Your Guest-Focused Mentality
Emphasise your passion for delivering exceptional service during the interview. Share examples of how you've gone above and beyond to ensure guest satisfaction in previous roles.
✨Demonstrate Strong Communication Skills
As a Maintenance Coordinator, you'll need to liaise with various departments. Prepare to discuss how you effectively communicate with team members and handle queries from both internal and external sources.
✨Highlight Your Attention to Detail
The role requires exceptional accuracy in tasks. Be ready to provide specific examples of how your attention to detail has positively impacted your previous work, especially in maintenance or operational roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to prioritise tasks. Think of scenarios where you've had to manage urgent maintenance issues and how you handled them efficiently.
