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For Companies At a Glance
- Tasks: Welcome guests and create memorable experiences at our vibrant hotel.
- Company: The Cumberland, a contemporary music-inspired hotel in central London.
- Benefits: Earn £13/hour plus commissions, enjoy flexible shifts and great perks.
- Why this job: Join a passionate team and make every guest feel at home.
- Qualifications: A love for guest service and a calm, friendly attitude.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 13 - 16 £ per hour.
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!
What you’ll be doing
You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home. Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What you’ll bring
- A genuine passion for guest service and creating warm, personalized experiences
- The ability to remain calm and collected in a busy, guest-facing environment
- A friendly, open personality that makes guests and team members feel valued
- Strong attention to detail and a proactive mindset in anticipating guest needs
- Willingness to work flexibly as part of a shift-based schedule
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What you’ll get in return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it; Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you; Refer a Friend – Earn up to £1000 when friends join our team; Interest-Free Loans – Season ticket loans to make commuting easier.
- Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders; 24/7 Employee Assistance Line – Free, confidential advice; Be Well Platform – Our Online fitness and wellness resources; Gym Discounts & Cycle to Work Scheme.
- Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition; Social & Seasonal Events – Fun, inclusive celebrations; People Council – A platform for every voice; Paid Volunteering Days – Give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Receptionist - VIP in London employer: The Cumberland
Contact Detail:
The Cumberland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist - VIP in London
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The Cumberland. Familiarise yourself with its vibe, services, and what makes it unique. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your guest service skills! Think about how you would handle different scenarios at the reception desk. Role-play with a friend or family member to get comfortable with common guest queries and how to create those warm, personalised experiences that The Cumberland values.
✨Tip Number 3
Be yourself during the interview! The Cumberland is looking for a friendly, open personality. Don’t be afraid to let your true self shine through. Share your passion for hospitality and how you can contribute to making guests feel at home.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the amazing perks we offer. Let’s get you on board with our fantastic team!
We think you need these skills to ace Hotel Receptionist - VIP in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest service and any unique experiences that make you stand out.
Tailor Your Application: Make sure to tailor your application to the Hotel Receptionist role. Highlight your relevant skills and experiences, especially those that show your ability to create memorable guest experiences. We love a good fit!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Keep your application clear and to the point. Use bullet points if needed to make it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Cumberland!
How to prepare for a job interview at The Cumberland
✨Know Your Guest Service Basics
Before the interview, brush up on your guest service skills. Think about how you can create memorable experiences for guests and be ready to share examples of how you've done this in the past. The Cumberland values a warm, personalised approach, so show them you can deliver that!
✨Stay Calm Under Pressure
As a Hotel Receptionist, you'll need to handle busy times with grace. Prepare for situational questions that test your ability to remain calm and collected. Think of specific instances where you successfully managed stress and resolved guest queries efficiently.
✨Familiarise Yourself with Opera
While experience with Opera is a plus, it’s not a deal-breaker. If you’re not familiar with it, do a bit of research or watch some tutorials online. Being able to discuss how you would learn and adapt to new systems will show your proactive mindset.
✨Show Your Personality
The Cumberland is looking for friendly, open personalities. Be yourself during the interview! Share your passion for hospitality and how you connect with people. A genuine smile and enthusiasm can go a long way in making a great impression.
