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- Tasks: Be the friendly face of our hotel, assisting guests with their needs and creating memorable experiences.
- Company: The Cumberland, a vibrant music-inspired hotel in the heart of London.
- Benefits: Earn £13 per hour, enjoy flexible hours, and access great perks and discounts.
- Why this job: Join a dynamic team and make a real impact on guests' experiences in a lively environment.
- Qualifications: Passion for hospitality, strong communication skills, and previous service experience preferred.
- Other info: Opportunities for career growth and a supportive, inclusive workplace culture.
The predicted salary is between 13 - 16 £ per hour.
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.
What you’ll be doing
Are you the “go-to” person for the latest happenings in London? With a bold spirit and a passion for creating memorable moments, you will join a small but dynamic team dedicated to showcasing our vibrant city and ensuring our guests make the most of their visit. In this role, you will assist guests with a variety of requests, from providing directions and booking theatre tickets to delivering luggage and arranging restaurant reservations. Every day brings new opportunities, and no two guests are the same! As the “face” of the hotel, you will be the reason our guests rave about their experience and choose to return.
What you’ll bring
- A strong passion for delivering the highest levels of service, with a desire to learn, work hard, and progress
- Comfort in a front-line role, confidently engaging with guests and the public
- Empathy and the ability to build relationships, fostering a welcoming and inclusive atmosphere
- An open personality that is relaxed and natural in interactions, making guests feel at ease
- Strong attention to detail and accuracy in all tasks, ensuring guest satisfaction
- A demonstrable desire to pursue a career in hospitality and to contribute positively to the team dynamic
- Previous experience in a fast-paced service environment, showcasing adaptability and resilience
What you’ll get in return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it, Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you, Refer a Friend – Earn up to £1000 when friends join our team, Interest-Free Loans – Season ticket loans to make commuting easier.
- Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders, 24/7 Employee Assistance Line – Free, confidential advice, Be Well Platform – Our Online fitness and wellness resources, Gym Discounts & Cycle to Work Scheme.
- Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition, Social & Seasonal Events – Fun, inclusive celebrations, People Council – A platform for every voice, Paid Volunteering Days – Give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Doorperson in London employer: The Cumberland
Contact Detail:
The Cumberland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Doorperson in London
✨Tip Number 1
Get to know the hotel and its surroundings! Familiarise yourself with local attractions, restaurants, and events. This way, when you chat with guests, you can share insider tips that make their stay unforgettable.
✨Tip Number 2
Practice your people skills! Engage with friends or family in role-play scenarios where you help them with requests. The more comfortable you are interacting with others, the better you'll shine as the face of the hotel.
✨Tip Number 3
Show off your passion for hospitality! When you meet potential employers, let your enthusiasm for creating memorable experiences come through. Share stories of how you've gone above and beyond for guests in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at The Cumberland, where we value every applicant's journey.
We think you need these skills to ace Hotel Doorperson in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your love for London.
Tailor Your Application: Make sure to customise your application for the Hotel Doorperson role. Highlight any relevant experience in customer service or fast-paced environments, and show us how you can contribute to our vibrant team at The Cumberland.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors – attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at The Cumberland
✨Know Your Hotel and the Area
Before your interview, do some research on The Cumberland and its surroundings. Familiarise yourself with local attractions, restaurants, and events. This will not only show your enthusiasm for the role but also help you answer questions about how you can assist guests effectively.
✨Showcase Your People Skills
As a Hotel Doorperson, you'll be the first point of contact for guests. Practice demonstrating your ability to engage warmly and confidently with people. Think of examples from past experiences where you've gone above and beyond to make someone feel welcome or helped them out in a busy environment.
✨Emphasise Your Attention to Detail
In hospitality, small details matter. Be prepared to discuss how you've ensured accuracy and attention to detail in previous roles. Whether it’s remembering guest preferences or managing multiple requests, showcasing this skill will highlight your suitability for the position.
✨Express Your Passion for Hospitality
Let your passion for the hospitality industry shine through during the interview. Share your career aspirations and how this role fits into your journey. Employers love to see candidates who are genuinely excited about contributing to their team and enhancing guest experiences.
