At a Glance
- Tasks: Lead a team to ensure hotel cleanliness and guest satisfaction.
- Company: Join Omni Facilities Management, a leader in outsourced services for hotels.
- Benefits: Enjoy flexible learning, retail discounts, and up to 28 days paid holiday.
- Other info: Immediate start with opportunities for career progression.
- Why this job: Be part of a dynamic team and grow your career in hospitality.
- Qualifications: Experience in hotel housekeeping and strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
Immediate start following a successful interview. We're hiring a Head Housekeeping Porter to join our amazing team here at Omni Facilities Management. Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.
We are currently looking for enthusiastic and self-motivated candidates for the position of Head Housekeeping Porter who will be responsible for cleaning the hotel bedrooms, bathrooms and public areas, ensuring that sufficient linen is available for daily operations and might also be required to complete additional cleaning tasks in the Back of House.
Benefits from working with the company:
- Two weekly payments
- Up to 28 days paid holiday per year
- Permanent contract of employment
- Career progression on to our Management Programs & Flexible Learning Courses
- Company Benefits including retail discounts on food, shopping, clothes, holidays, eating out and up to 55% on cinema tickets
- Opportunity to work with great teams for an industry leader!
Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)
Desired profile:
- Experienced in the Housekeeping Department in a hotel
- Willingness to work
- Ability to work under pressure with strong organizational skills
- Confident, professional, and welcoming personality
Duties include:
- Planning and ordering supplies for the Housekeeping team, including amenities and stock.
- Liaising with suppliers and managing stock control.
- Supervising the team of Housekeeping Porters to deliver an engaging and refined service.
- Managing guest requests and ensuring guest satisfaction.
The role requires a thorough understanding of the Housekeeping Porter role, the ability to supervise a team, and the desire to build genuine relationships with others. The Head Housekeeping Porter must be organized, proactive, and able to manage tasks effectively.
Head Housekeeping Porter in London employer: The Cumberland
Omni Facilities Management is an exceptional employer, offering a vibrant work culture where teamwork and professional growth are at the forefront. With benefits such as flexible learning courses, generous holiday allowances, and retail discounts, employees are supported in both their personal and professional lives. Joining our team means being part of a leading company in the hospitality sector, with opportunities for career progression and the chance to work alongside industry leaders in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeping Porter in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Cumberland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Cumberland
Don't be shy about reaching out to The Cumberland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Housekeeping Porter in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Cumberland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Cumberland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
