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For Companies At a Glance
- Tasks: Lead the Rooms operation, ensuring exceptional guest experiences and high-performing teams.
- Company: The Cumberland, a vibrant hotel inspired by London's music scene.
- Benefits: Competitive salary, career development, wellness support, and discounts.
- Why this job: Join a dynamic team and make a real impact in hospitality.
- Qualifications: Proven leadership experience in hospitality and a passion for guest satisfaction.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!
What you’ll be doing
At Clermont Hotel Group, our people make the difference. From first impressions to lasting memories, our Rooms teams play a vital role in delivering extraordinary hospitality - and we’re now looking for a Director of Rooms to lead this experience across one of our iconic hotels. This is a standout opportunity for a bold, adaptable leader who believes great hospitality is real, inclusive and delivered by empowered people. As Director of Rooms, you’ll take ownership of the full Rooms operation, bringing together Front Office, Housekeeping, Maintenance and Guest Services to deliver exceptional guest experiences, every day. You’ll lead with confidence, inspire high performance, and create an environment where people feel supported, developed and proud of what they do. You’ll balance operational excellence with a commercial mindset, ensuring standards are met, opportunities are maximised and every guest interaction feels warm, personal and memorable.
- Leading, motivating and developing Rooms teams to deliver extraordinary hospitality
- Owning guest experience, quality standards and service delivery across the Rooms division
- Driving performance against key metrics including guest satisfaction, payroll, productivity and cost control
- Building a culture of accountability, transparency and continuous improvement
- Working collaboratively with hotel leadership to deliver shared goals and moments that matter
- Championing inclusion, wellbeing and development so every individual can reach their potential
What you’ll bring
- Proven experience in a senior Rooms leadership role within hospitality
- A people-first leader who builds trust, rapport and high-performing teams
- Commercially aware, adaptable and confident in making bold decisions
- Passionate about delivering real, individual and relatable guest experiences
- Calm under pressure, organised and able to balance detail with the bigger picture
- Well versed in operating systems including Opera
What you’ll get in return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Director of Rooms in London employer: The Cumberland
Contact Detail:
The Cumberland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Rooms in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Cumberland. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching The Cumberland's unique vibe and values. Show us how your leadership style aligns with our commitment to extraordinary hospitality and team empowerment.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see the real you, so let your passion for guest experiences shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Director of Rooms in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to delivering exceptional guest experiences. We want to see how you can bring that passion to The Cumberland.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and qualities mentioned in the job description. Highlight your leadership skills and experience in managing Rooms operations, as this is what we’re looking for in a Director of Rooms.
Be Authentic: We value authenticity, so don’t be afraid to show your personality in your application. Share stories that demonstrate your adaptability and how you’ve built high-performing teams. We want to know the real you and how you can contribute to our vibrant culture!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to read about how you can help us create memorable experiences at The Cumberland!
How to prepare for a job interview at The Cumberland
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of the hospitality industry, especially in relation to rooms management. Understand the key metrics like guest satisfaction and productivity, as well as the operational systems like Opera. This will show that you're not just a people person but also someone who knows the ins and outs of the business.
✨Showcase Your Leadership Style
As a Director of Rooms, you'll need to inspire and motivate your team. Be ready to share examples of how you've built high-performing teams in the past. Talk about your approach to developing talent and creating a culture of accountability and transparency. This is your chance to shine as a people-first leader!
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling guest complaints or managing underperforming staff. Think through your responses ahead of time, focusing on how you balance operational excellence with a warm, personal touch. This will demonstrate your ability to think on your feet and make bold decisions.
✨Emphasise Your Passion for Guest Experience
The Cumberland is all about delivering extraordinary hospitality, so be sure to convey your passion for creating memorable guest experiences. Share stories that highlight your commitment to quality service and how you've gone above and beyond to ensure guests feel valued and cared for.
