Hotel Receptionist - Nights
Hotel Receptionist - Nights

Hotel Receptionist - Nights

London Full-Time 24000 - 36000 £ / year (est.) No home office possible
T

At a Glance

  • Tasks: Welcome guests and ensure a memorable stay at our vibrant hotel.
  • Company: The Cumberland is a contemporary music-inspired hotel in central London, close to iconic attractions.
  • Benefits: Enjoy flexible shifts, great staff areas, meals on duty, and wellness support.
  • Why this job: Join a passionate team dedicated to exceptional hospitality and personal growth.
  • Qualifications: A friendly attitude, attention to detail, and a passion for guest service are essential.
  • Other info: We celebrate diversity and encourage applicants from all backgrounds.

The predicted salary is between 24000 - 36000 £ per year.

The Cumberland draws inspiration from the capital's love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.

What you’ll be doing

You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home. Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.

What you’ll bring

  • A genuine passion for guest service and creating warm, personalized experiences
  • The ability to remain calm and collected in a busy, guest-facing environment
  • A friendly, open personality that makes guests and team members feel valued
  • Strong attention to detail and a proactive mindset in anticipating guest needs
  • Willingness to work flexibly as part of a shift-based schedule

If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!

What you’ll get in return

As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

  • Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
  • Discounts & Perks – Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
  • Refer a Friend – Earn up to £1000 when friends join our team
  • Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

  • On-Site Mental Health First Aiders
  • 24/7 Employee Assistance Line – Free, confidential advice
  • Be Well Platform – Our Online fitness and wellness resources
  • Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

  • ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
  • Social & Seasonal Events – Fun, inclusive celebrations
  • People Council – A platform for every voice
  • Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

Hotel Receptionist - Nights employer: The Cumberland

The Cumberland is an exceptional employer, offering a vibrant work culture that celebrates individuality and fosters personal growth. With a commitment to employee well-being, our comprehensive benefits include career development through our award-winning Academy, financial support options, and a focus on mental and physical health. Located in the heart of London, you'll enjoy a dynamic environment where your passion for guest service can truly shine, all while being part of a team that values recognition and community.
T

Contact Detail:

The Cumberland Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Hotel Receptionist - Nights

✨Tip Number 1

Familiarise yourself with the local area around The Cumberland. Knowing nearby attractions, restaurants, and transport links will help you engage with guests and provide them with valuable recommendations.

✨Tip Number 2

Practice your customer service skills in busy environments. Whether it's through part-time jobs or volunteering, gaining experience in high-pressure situations will prepare you for the fast-paced nature of a hotel reception.

✨Tip Number 3

Showcase your passion for hospitality by attending industry events or networking with professionals. This can help you gain insights into the role and demonstrate your commitment to potential employers.

✨Tip Number 4

Be ready to discuss how you handle difficult situations. Think of examples where you've successfully resolved conflicts or provided exceptional service, as this will highlight your suitability for the role.

We think you need these skills to ace Hotel Receptionist - Nights

Customer Service Skills
Communication Skills
Attention to Detail
Problem-Solving Skills
Calmness Under Pressure
Proactive Mindset
Teamwork
Flexibility in Working Hours
Interpersonal Skills
Multitasking Abilities
Knowledge of Hotel Management Software (e.g., Opera)
Time Management
Empathy and Understanding

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with guests, especially in a reception or front-of-house capacity.

Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for guest service. Mention specific qualities that align with the job description, such as your ability to remain calm under pressure and your proactive approach to anticipating guest needs.

Showcase Your Personality: In your application, let your friendly and open personality shine through. Use a conversational tone to convey your enthusiasm for creating memorable experiences for guests.

Highlight Flexibility: Since the role requires working on a shift rota, make sure to mention your willingness to work flexible hours. This shows that you are adaptable and ready to meet the demands of the job.

How to prepare for a job interview at The Cumberland

✨Show Your Passion for Guest Service

Make sure to express your genuine enthusiasm for providing excellent guest service. Share examples from your past experiences where you went above and beyond to create memorable moments for guests.

✨Demonstrate Calmness Under Pressure

Since the role involves working in a busy environment, be prepared to discuss how you handle stressful situations. Provide specific examples of times when you remained calm and collected while resolving guest queries.

✨Highlight Your Attention to Detail

Attention to detail is crucial in hospitality. Be ready to talk about how you ensure accuracy in your work, whether it's managing bookings or anticipating guest needs. Mention any relevant experiences that showcase this skill.

✨Be Flexible and Adaptable

The job requires working various shifts, so it's important to convey your willingness to adapt. Discuss your previous experiences with shift work and how you manage your time effectively to maintain a work-life balance.

Hotel Receptionist - Nights
The Cumberland

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

T
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>