At a Glance
- Tasks: Welcome guests and create memorable experiences at the reception desk.
- Company: The Cumberland, a vibrant hotel inspired by contemporary music.
- Benefits: Competitive pay, flexible shifts, wellness support, and career development opportunities.
- Other info: Inclusive workplace with recognition programs and fun social events.
- Why this job: Join a passionate team and make every guest feel at home in London.
- Qualifications: Passion for guest service and ability to thrive in a busy environment.
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.
What you’ll be doing:
- You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay.
- Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease, even during busy times.
- This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home.
- Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What you’ll bring:
- A genuine passion for guest service and creating warm, personalized experiences.
- The ability to remain calm and collected in a busy, guest-facing environment.
- A friendly, open personality that makes guests and team members feel valued.
- Strong attention to detail and a proactive mindset in anticipating guest needs.
- Willingness to work flexibly as part of a shift-based schedule.
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What you’ll get in return:
- Great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes.
- Career Development & Growth - Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
- Financial Wellbeing – Access to your earned salary before payday, discounts on retailers, dining, hotel stays, and more.
- Mental & Physical Well-being - On-Site Mental Health First Aiders, 24/7 Employee Assistance Line, Gym Discounts & Cycle to Work Scheme.
- Recognition & Community – Monthly, quarterly, and annual recognition, social & seasonal events, paid volunteering days.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Receptionist- Aircrew employer: The Cumberland
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