At a Glance
- Tasks: Lead front desk operations and create memorable guest experiences.
- Company: Join a welcoming hotel group committed to inclusivity and diversity.
- Benefits: Earn £14.66 per hour, plus commissions, with great perks and support.
- Other info: Enjoy career growth, wellness support, and fun team events.
- Why this job: Make a real impact in hospitality while developing your career.
- Qualifications: Experience in customer service and a passion for hospitality.
The predicted salary is between 30000 - 30000 € per year.
Contract: Full Time
Payment: Hourly
Salary: £14.66 per hour + commissions
What you’ll be doing:
- Oversee daily front desk operations, assist with Check-in and Check-Out, and create meaningful connections.
- Familiarity with Opera would be an advantage.
- Passion for hospitality and dedication to understanding each guest’s needs.
- Calm, proactive approach to solving guest queries efficiently.
- Inspire a team that loves what they do, sharing knowledge and coaching team members.
- Foster an inclusive, collaborative environment where each team member feels valued.
What you’ll bring:
- Previous experience in a customer-facing or fast-paced hospitality role.
- A genuine enthusiasm for creating extraordinary guest experiences.
- A warm, open personality with an empathetic approach to guest and team interactions.
- Strong attention to detail, ensuring every aspect of the guest experience is seamless.
- Demonstrated ability to lead and inspire a team through hands-on guidance and support.
- The drive to pursue a rewarding career in hospitality, with opportunities for growth and development.
If you’re ready to lead a team dedicated to exceptional, warm hospitality, we’d love to hear from you.
What you’ll get in return:
- Great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes.
- Support at every step of your journey to take care of our guests.
- Career Development & Growth - Support for your journey with tailored career pathways.
- Financial Wellbeing – Access to earned salary before payday, discounts, and perks.
- Mental & Physical Well-being - Support for your well-being with resources and assistance.
- Recognition & Community – Celebrate achievements with awards and events.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Reception Supervisor - Nights employer: The Cumberland
At Clermont Hotel Group, we pride ourselves on being an exceptional employer that values every team member's contribution. Our inclusive and collaborative work culture fosters personal and professional growth, supported by our award-winning Academy and comprehensive well-being initiatives. With competitive pay, generous benefits, and a commitment to recognising hard work, we ensure that our employees feel valued and empowered to create extraordinary guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Supervisor - Nights
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to hospitality and teamwork. Think about specific examples from your past experiences that highlight your skills in creating exceptional guest experiences and leading a team.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your enthusiasm and helps you understand if the role is the right fit for you. Ask about their approach to guest service or how they support team development.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We love seeing candidates who take the initiative to connect directly with us. Plus, it’s a great way to showcase your interest in the role right from the start!
We think you need these skills to ace Hotel Reception Supervisor - Nights
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for creating extraordinary guest experiences shine through. We want to see how your passion aligns with our commitment to exceptional service!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer-facing roles. We love seeing how your background fits with the Hotel Reception Supervisor role and how you can contribute to our team.
Be Yourself:We value authenticity! Use a warm and relatable tone in your application to reflect your personality. This will help us get to know the real you and how you might fit into our inclusive environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at The Cumberland
✨Know Your Stuff
Familiarise yourself with the hotel’s values and mission. Understand what exceptional hospitality means to them and be ready to share how your experience aligns with that. If you have experience with Opera, brush up on it, but focus more on your passion for creating extraordinary guest experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in the past. Think about times when you inspired others or resolved conflicts. This role is all about fostering a collaborative environment, so be ready to discuss how you can motivate and support your future team.
✨Emphasise Empathy and Communication
Since this role involves direct guest interaction, practice articulating your empathetic approach. Share stories that highlight your ability to connect with guests and understand their needs, especially during busy times. This will show that you can maintain a calm and proactive attitude.
✨Ask Thoughtful Questions
Prepare some insightful questions about the hotel’s culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you gauge if the environment aligns with your values and career aspirations.
