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For Companies At a Glance
- Tasks: Help customers achieve their savings goals and provide exceptional service.
- Company: Join The Cumberland, a customer-owned organisation with a community focus.
- Benefits: Starting salary of £18,766.77, 25 days holiday, and personal development opportunities.
- Why this job: Make a positive impact in your community while growing your career.
- Qualifications: Passion for people, excellent communication skills, and adaptability.
- Other info: Part-time role with opportunities to work across multiple branches.
The predicted salary is between 18766 - 19882 £ per year.
About the Role
Exceptional service at The Cumberland is something our customers can rely on. It\’s really important that you love talking to customers as much as they love talking to us. As a Customer Advisor, you will be part of a team committed to helping customers achieve their savings goals by identifying products and services that we can offer them. You\’ll be dealing with customers across multiple channels, so it\’s important that you\’re an excellent communicator, a team player and adaptable, as you\’ll also be required to work collaboratively with other business areas.
About you
- A passion for people and delivering an outstanding customer experience
- Exceptional communication and organisational skills
- The ability to build relationships with customers and within the community
- Confidence in working towards key performance objectives
- Enthusiasm and flexibility to meet our customer’s needs, in any setting
Key Working Details
Starting on £18,766.77 p.a. following training you\’ll move to £19,882.62 p.a. (based on 27.25 hours per week)
Part time. Working 27.25 hours per week, inclusive of Tuesday, Wednesday, Thursday and every other Saturday.
The role will be primarily based at our Penrith branch, but you will be required to work in any of our other branches such as Appleby and Keswick, depending on business need.
Benefits
- Salary – Starting on £18,766.77 p.a. following training you\’ll move to £19,882.62 p.a. (based on 27.25 hours per week)
- Holidays – 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days (pro rata).
- Learning and Development opportunities – We want you to grow in your role. We\’ll work together to support your personal and professional development.
- Health and Wellbeing – a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
- Community Day – We offer our people an extra paid day off every year to help local charities and community organisations.
Our Purpose
Our purpose is to make a positive difference to the lives of our customers, our communities, and our people. This means, as a customer‑owned organisation, we\’re passionate about doing the right thing and helping people achieve their goals.
Community Impact
Whether it\’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we\’re here to brighten the lives of those we work for and work with.
Opportunities for Growth
We want you to grow in your role. We\’ll work together to support your personal and professional development.
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Customer Adviser - Penrith and Lakeland Branches employer: The Cumberland
Contact Detail:
The Cumberland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser - Penrith and Lakeland Branches
✨Tip Number 1
Get to know the company! Research The Cumberland and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers across multiple channels, it’s crucial to demonstrate your ability to engage effectively. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show your passion for people! During interviews, share examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to delivering an outstanding customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining The Cumberland team.
We think you need these skills to ace Customer Adviser - Penrith and Lakeland Branches
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for customer service shine through! Share examples of how you've gone the extra mile for customers in the past. We want to see that you genuinely care about making a positive difference.
Be Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication, so get to the point while still showcasing your skills and experiences!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the specific role of Customer Adviser. Highlight your adaptability and teamwork skills, as these are key to working across multiple channels with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Cumberland
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what exceptional service means and be ready to share examples of how you've delivered it in the past. This will show that you’re aligned with the company’s values.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare answers to common questions about handling difficult customers or working in a team. Remember, it’s all about making a connection!
✨Demonstrate Your Adaptability
Be prepared to discuss times when you had to adapt to changing situations or work collaboratively with others. The interviewers will want to see that you can thrive in different environments, especially since you'll be working across multiple branches.
✨Express Your Passion for Community
The Cumberland values community impact, so come ready to talk about why you care about helping others. Share any experiences you have with community service or how you’ve contributed to local initiatives. This will resonate well with their mission.