At a Glance
- Tasks: Engage with customers, helping them achieve their savings goals through excellent service.
- Company: Join a customer-owned organisation dedicated to making a positive impact in the community.
- Benefits: Enjoy competitive pay, generous holidays, and personal development opportunities.
- Other info: This is a fixed-term contract for 12 months, with flexible working across branches.
- Why this job: Be part of a supportive team that values your growth and community involvement.
- Qualifications: Passion for people, strong communication skills, and adaptability are essential.
The predicted salary is between 12221 - 12221 £ per year.
Our purpose is to make a positive difference to the lives of our customers, our communities, and our people. This means, as a customer-owned organisation, we\'re passionate about doing the right thing and helping people achieve their goals. Whether it\'s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we\'re here to brighten the lives of those we work for and work with.
Role
Customer Adviser (part-time). 16.75 hours per week, Monday and Wednesday from 8:45am to 5:15pm and alternate Saturdays from 8:45am to 12:15pm. The role will be primarily based at our Rosehill branch, but you may be required to work in any of our other Carlisle branches depending on business need.
Exceptional service at The Cumberland is something our customers can rely on. It is important that you love talking to customers as much as they love talking to us. As a Customer Adviser, you will be part of a team committed to helping customers achieve their savings goals by identifying products and services that we can offer them. You’ll be dealing with customers across multiple channels, so it’s important that you’re an excellent communicator, a team player and adaptable, as you’ll also be required to work collaboratively with other business areas.
About you
To succeed you will have:
- A passion for people and delivering an outstanding customer experience
- Exceptional communication and organisational skills
- The ability to build relationships with customers and within the community
- Confidence in working towards key performance objectives
- Enthusiasm and flexibility to meet our customer\'s needs, in any setting
This will be a fixed term contract for a period of 12 months.
Benefits
- Salary - Up to £12,221.43 on successful completion of training (based on 16.75 hours per week, FTE £27,179 p.a.)
- Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- Learning and Development opportunities - We want you to grow in your role. We\'ll work together to support your personal and professional development.
- Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
- Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.
Customer Adviser in Carlisle employer: The Cumberland
At The Cumberland, we pride ourselves on being a customer-owned organisation that genuinely cares about making a positive impact in the lives of our customers and communities. Our part-time Customer Adviser role offers not only competitive pay and generous holiday allowances but also a supportive work culture that prioritises personal and professional growth. With opportunities for community engagement and a focus on employee wellbeing, working at our Rosehill branch means being part of a team dedicated to delivering exceptional service while fostering meaningful relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser in Carlisle
✨Tip Number 1
Familiarise yourself with The Cumberland's values and mission. Understanding our commitment to making a positive difference will help you align your answers during the interview, showcasing your passion for customer service.
✨Tip Number 2
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your suitability for the role.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and confidently will be crucial when interacting with customers across various channels.
✨Tip Number 4
Show your enthusiasm for teamwork by discussing any collaborative projects you've been involved in. Highlighting your ability to work well with others will resonate with our focus on team dynamics and customer satisfaction.
We think you need these skills to ace Customer Adviser in Carlisle
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what the company is looking for in a Customer Adviser. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV:Customise your CV to reflect your passion for customer service and your ability to build relationships. Use specific examples from your past experiences that demonstrate your communication skills and adaptability.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with their mission of making a positive difference in customers' lives and provide examples of how you've delivered exceptional customer service.
Proofread Your Application:Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and professional.
How to prepare for a job interview at The Cumberland
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond to provide excellent service in previous roles, as this aligns perfectly with the company's mission.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities. Practice answering questions clearly and concisely, and be ready to discuss how you adapt your communication style to different customers and situations.
✨Highlight Teamwork and Adaptability
Since the role requires collaboration with various teams, be prepared to discuss your experiences working in a team environment. Share specific instances where you adapted to changes or worked with others to achieve a common goal.
✨Research the Company and Its Values
Familiarise yourself with the company's values and community initiatives. Being able to discuss how your personal values align with theirs will demonstrate your genuine interest in the role and the organisation.
