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- Tasks: Connect guests with unforgettable meeting and event experiences as a Cluster Sales Executive.
- Company: The Cumberland is a vibrant hotel inspired by London's love for contemporary music.
- Benefits: Enjoy flexible working, career development, discounts, wellness support, and recognition programs.
- Why this job: Join a dynamic team in a lively environment that values guest satisfaction and personal growth.
- Qualifications: A guest-focused mindset, strong communication skills, and adaptability are essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 24000 - 36000 £ per year.
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Cluster Reactive Sales Executive – Groups M&E, London
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Client:
The Cumberland
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
Job Views:
4
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
The Cumberland
Contract: Full TimePayment: HourlySalary: Competitive
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!
What you’ll be doing
Are you ready to take on a bold role that connects guests with memorable meeting and event experiences? As a Cluster Sales Executive for Groups & M&E, you will be the key point of contact for clients, promoting our versatile meeting and event spaces and ensuring every detail is in place for seamless event execution. You will take pride in your role, meeting guests’ needs and exceeding expectations while building authentic, lasting connections. This customer-facing role requires exceptional interpersonal skills and a real passion for service. Your ability to communicate clearly and naturally, both on the phone and in person, will set a welcoming tone for every interaction. Additionally, your organizational expertise and commercial awareness will be key in coordinating high-quality events that embody our brand values and provide extraordinary guest experiences.
What you’ll bring
We’re looking for someone who embodies real dedication, bold enthusiasm, and a high level of adaptability. Here’s what sets you apart:
- Guest-focused mindset with a genuine drive for guest satisfaction and service excellence
- Confidence and comfort in a front-line role, able to create positive first impressions
- Empathy and relationship-building skills, essential for engaging clients and colleagues alike
- Multi-skilled with experience in both Meetings & Events and Group business, able to adapt to varied client needs
- A natural communicator who is relaxed, open, and authentic in every interaction
- Detail-oriented, with accuracy and dedication to high standards
- A commercially aware approach that supports both client satisfaction and business objectives
What you’ll get in return
As well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being – We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Cluster Reactive Sales Executive - Groups M&E employer: The Cumberland
Contact Detail:
The Cumberland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Reactive Sales Executive - Groups M&E
✨Tip Number 1
Familiarise yourself with The Cumberland's unique offerings and the local area. Understanding the hotel's vibe and its proximity to attractions will help you connect with potential clients and tailor your pitch effectively.
✨Tip Number 2
Network within the hospitality and events industry in London. Attend local events or join relevant online groups to meet professionals who can provide insights or even referrals for the Cluster Reactive Sales Executive role.
✨Tip Number 3
Showcase your interpersonal skills by engaging with current employees on platforms like LinkedIn. Ask them about their experiences at The Cumberland, which can give you valuable insights into the company culture and expectations.
✨Tip Number 4
Prepare for the interview by practising scenarios where you demonstrate your organisational expertise and commercial awareness. Think of examples from your past experiences that highlight your ability to coordinate successful events and exceed client expectations.
We think you need these skills to ace Cluster Reactive Sales Executive - Groups M&E
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, and event management. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest satisfaction and service excellence. Mention specific examples of how you've successfully managed events or built relationships with clients in the past.
Showcase Your Interpersonal Skills: In your application, emphasise your communication skills and ability to create positive first impressions. Consider including anecdotes that illustrate your empathy and relationship-building abilities.
Highlight Your Organisational Expertise: Detail your experience in coordinating events and managing multiple tasks simultaneously. Provide examples of how your attention to detail has contributed to successful outcomes in previous roles.
How to prepare for a job interview at The Cumberland
✨Showcase Your Interpersonal Skills
As a Cluster Reactive Sales Executive, your ability to connect with clients is crucial. During the interview, demonstrate your interpersonal skills by engaging in friendly conversation and showing genuine interest in the interviewer’s questions.
✨Highlight Your Organisational Expertise
Be prepared to discuss your experience in coordinating events. Share specific examples of how you've successfully managed multiple tasks and ensured seamless execution of events, as this will showcase your organisational skills.
✨Emphasise Your Guest-Focused Mindset
The role requires a strong dedication to guest satisfaction. Use the interview to convey your passion for service excellence and provide examples of how you’ve gone above and beyond to meet client needs in previous roles.
✨Demonstrate Commercial Awareness
Understanding the business side of events is key. Be ready to discuss how you balance client satisfaction with business objectives, and share any insights you have on current trends in the Meetings & Events industry.
