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- Tasks: Manage calls and guest communications while providing top-notch customer service.
- Company: Contemporary hotel in London with a focus on guest experience.
- Benefits: Flexible shifts, friendly work environment, and opportunities to enhance guest experiences.
- Why this job: Join a vibrant team and make a difference in guests' stays every day.
- Qualifications: Previous telephone-based customer service experience and a friendly attitude.
- Other info: Ideal for those who thrive in dynamic, fast-paced environments.
The predicted salary is between 24000 - 36000 £ per year.
A contemporary hotel in London is seeking a dedicated Receptionist to manage incoming calls and guest communications. The ideal candidate must demonstrate excellent customer service skills and remain calm under pressure while managing tasks like call routing and message handling.
Previous telephone-based customer service experience is preferred, along with a friendly demeanor. Candidates must be flexible with shifts, contributing to a welcoming environment that enhances guest experiences.
Front Desk Switchboard & Guest Experience Lead in City of Westminster employer: The Cumberland
Contact Detail:
The Cumberland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Switchboard & Guest Experience Lead in City of Westminster
✨Tip Number 1
Make sure to showcase your customer service skills during interviews. We all know that a friendly demeanour can make a huge difference, so be ready to share examples of how you've handled tough situations with grace.
✨Tip Number 2
Practice your call handling skills! Since the role involves managing incoming calls, we suggest doing mock calls with friends or family to get comfortable with routing and message handling. It’ll help you stay calm under pressure.
✨Tip Number 3
Flexibility is key! Be prepared to discuss your availability during interviews. We want to see that you're ready to contribute to a welcoming environment, so let them know you’re open to various shifts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front Desk Switchboard & Guest Experience Lead in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service, especially if it involved handling calls. We want to see how you’ve made guests feel welcome and valued in the past!
Stay Calm Under Pressure: In your application, share examples of how you've managed stressful situations. We love candidates who can keep their cool while juggling multiple tasks, just like you'd need to at our front desk.
Be Friendly and Approachable: Your personality matters! Use a warm and friendly tone in your application to reflect the welcoming environment we strive for. Let us know how you connect with guests and make their experiences memorable.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Cumberland
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Familiarise yourself with its services, values, and any recent news. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think of situations where you went above and beyond for a guest or handled a difficult situation calmly. This will demonstrate your ability to enhance guest experiences.
✨Practice Call Handling Scenarios
Since the role involves managing incoming calls, practice common call scenarios. You could role-play with a friend or family member, focusing on how to greet callers, handle inquiries, and route calls effectively. This will help you feel more prepared and confident during the interview.
✨Emphasise Flexibility and Team Spirit
Be ready to discuss your flexibility with shifts and your ability to work as part of a team. Share examples of how you've adapted to changing circumstances in previous roles, as this is crucial in a fast-paced hotel environment.
