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- Tasks: Oversee service requests and incidents while coordinating project work within the team.
- Company: A supportive hospitality company based in Carlisle.
- Benefits: Development opportunities, health initiatives, and a positive work culture.
- Why this job: Join a dynamic team and make a real impact in hospitality.
- Qualifications: Excellent organisation and communication skills; full UK driving licence required.
- Other info: Great career growth potential in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
A hospitality company located in Carlisle is seeking a Service Desk Coordinator who will oversee service requests and incidents, ensuring compliance with service level agreements while also coordinating project work within the team.
The successful candidate must possess excellent organization and communication skills and hold a full UK driving licence.
This role promotes a supportive cultural environment, offering development opportunities and health and wellbeing initiatives.
Senior Service Desk Lead: Incidents & Projects in Carlisle employer: The Cumberland
Contact Detail:
The Cumberland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Lead: Incidents & Projects in Carlisle
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role promotes a supportive environment, think about how your experiences align with that and be ready to share examples that showcase your organisational and communication skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It shows you’re keen and professional.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Senior Service Desk Lead: Incidents & Projects in Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing service requests and incidents. We want to see how your skills align with the role, so don’t be shy about showcasing your organisational and communication prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Service Desk Lead role. Share specific examples of how you've successfully coordinated projects and met service level agreements in the past.
Showcase Your Driving Licence: Since a full UK driving licence is a must-have for this role, make sure to mention it clearly in your application. It’s a small detail that can make a big difference in our decision-making process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Cumberland
✨Know Your Stuff
Make sure you understand the ins and outs of service desk operations, especially around incidents and project coordination. Brush up on relevant tools and technologies that are commonly used in the hospitality sector.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with team members and clients in the past. Think about times when you resolved conflicts or clarified complex issues.
✨Demonstrate Organisational Prowess
Be ready to discuss your organisational strategies. Share specific methods you use to manage multiple service requests and projects simultaneously, ensuring compliance with service level agreements.
✨Embrace the Company Culture
Research the company’s culture and values. Be prepared to discuss how you can contribute to a supportive environment and take advantage of development opportunities, showing that you’re not just looking for a job, but a place to grow.
