At a Glance
- Tasks: Support customer service, process orders, and coordinate logistics in a dynamic food manufacturing environment.
- Company: Join Kismet Kebabs, a leading brand in frozen kebabs with a commitment to quality.
- Benefits: Gain valuable experience, receive training, and work in a friendly team atmosphere.
- Other info: Ideal for those eager to learn and grow in a fast-paced setting.
- Why this job: Be the key link between customers and production, making a real impact on service excellence.
- Qualifications: Strong communication skills and a positive attitude; previous customer service experience is a plus.
The predicted salary is between 24000 - 30000 £ per year.
Kismet Kebabs is a leading food manufacturing site specialising in Frozen Kebabs, Chicken Kebabs and semi part cooked and sliced Kebabs. We pride ourselves on our commitment to quality, innovation and excellence. We are currently seeking a dedicated and hardworking Retail & Wholesale Customer Service Administrator to join our team in Latchingdon, Essex.
The Retail & Wholesale Customer Service Administrator plays a key role in supporting day-to-day customer service, order processing, logistics coordination, invoicing and production planning. This position ensures accuracy across retail and wholesale orders, payments, deliveries and stock systems, while acting as a central communication point between customers, drivers, production and finance.
Key Responsibilities- Process and verify retail customer orders and invoices with high accuracy.
- Coordinate delivery routes, driver schedules and logistics documentation.
- Organise payments and manage daily credit control using Sage and WorldPay.
- Manage Proof of Delivery (POD) documentation and customer delivery records.
- Communicate with retail customers to collect orders and resolve queries.
- Maintain accurate records across order, invoicing, stock and production systems.
- Support production planning, stock control and dispatch administration during cover periods.
- Ensure timely processing of invoices, delivery notes and pallet documentation.
- Excellent communication skills, with a good standard of both verbal and written English. A good understanding of Turkish is desirable, but not essential.
- Previous experience in customer service is advantageous.
- Strong organisational skills with attention to detail.
- Friendly, approachable, and able to build rapport with diverse customers and colleagues.
- Ability to work effectively as part of a team in a fast-paced environment.
- A positive attitude and willingness to learn new skills.
This role is ideal for individuals who have some previous experience in a similar role and are passionate about delivering outstanding customer service, although full training will be provided. The ability to drive and access to own transport would be advantageous due to location.
Kismet Kebabs Milton House, Maldon Road, Latchingdon, Essex CM3 6LF
Customer Service Administrator employer: The Cse
Kismet Kebabs is an exceptional employer, offering a vibrant work culture that values quality and innovation in the food manufacturing industry. Located in Latchingdon, Essex, we provide our employees with comprehensive training, opportunities for personal growth, and a supportive team environment where your contributions are recognised and valued. Join us to be part of a dedicated team that prioritises outstanding customer service and fosters a positive atmosphere for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kismet Kebabs. Understand their products and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or manage multiple orders at once. This will boost your confidence during the interview.
✨Tip Number 3
Show off your skills! When discussing your experience, highlight specific examples where you've excelled in customer service or order management. Use numbers or outcomes to demonstrate your impact—this will make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at Kismet Kebabs and how you can contribute to our commitment to quality and excellence.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and friendly – just like how we like to interact with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Cse
✨Know the Company Inside Out
Before your interview, take some time to research Kismet Kebabs. Understand their products, values, and what sets them apart in the food manufacturing industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Think of situations where you resolved a customer issue or improved a process. Highlight your communication skills and how you build rapport with customers.
✨Demonstrate Organisational Skills
As a Customer Service Administrator, attention to detail and organisation are key. Be ready to discuss how you manage multiple tasks, such as processing orders and coordinating logistics. You might even want to bring a simple example of how you keep track of your own tasks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows that you’re engaged and thinking about how you can contribute to the company’s success.
