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- Tasks: Manage service scheduling and enhance customer satisfaction through effective communication.
- Company: Fourth-generation family-owned business with a commitment to growth and community.
- Benefits: Medical, dental, life insurance, 401K, weekly pay, and a five-day work week.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: High school diploma, customer service skills, and a positive attitude required.
- Other info: Opportunities for career advancement in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
What we offer:
- Medical Insurance
- Dental Insurance
- Life and Disability Insurance
- 401K Plan
- Holiday Pay
- Get paid weekly
- 5 Day work week > Some Saturdays
- Fourth-Generation Family owned & operated
- Growth opportunities
Responsibilities:
- The Service Manager is responsible for scheduling service work in the service department and for selling additional needed service to customers.
- Schedules service appointments.
- Obtains customer and equipment data prior to arrival when possible.
- Greets customers in a timely, friendly manner.
- Provides a complete and accurate written cost estimate for labour and parts.
- Establishes "promised time".
- Checks on progress of repair throughout the day.
- Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail and gets proper authorisation before any additional repairs are performed.
- Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
- Advise customers on the care of their equipment and the value of maintaining their equipment in accordance with manufacturers’ specifications, using maintenance menus.
- Maintains a dealership-prescribed standard for “hours per customer repair order written.”
- Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
- Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
Qualifications:
- High school diploma or GED
- Previous experience preferred
- Ability to read and comprehend instructions and information.
- General knowledge of vehicle mechanical operations.
- Excellent customer service skills and basic computer competencies
- Must perform duties and responsibilities in a safe manner
- Positive, friendly attitude, along with an eagerness to improve
- Professional personal appearance.
- Excellent oral and written communication skills.
- Must be authorised to work in the US
- Valid driver's license and clean driving record
- Willing to submit to pre-employment drug screen and background check
- Enjoy working in a dynamic environment
* Pay may vary based on experience
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Service Manager in Hastings employer: The Crystal Group
Contact Detail:
The Crystal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Hastings
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Service Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what makes our service department tick and how you can contribute to maintaining that high Customer Satisfaction Index we pride ourselves on.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Service Manager. Being able to communicate effectively and handle customer concerns will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our family-owned business.
We think you need these skills to ace Service Manager in Hastings
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Manager role. Highlight your relevant experience in scheduling service work and customer service skills, as these are key to what we’re looking for.
Show Off Your Communication Skills: Since excellent oral and written communication skills are a must, don’t shy away from showcasing these in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Demonstrate Your Customer Focus: We value customer satisfaction highly, so include examples of how you've maintained or improved customer relationships in your previous roles. This will show us that you understand the importance of keeping our customers happy.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s super easy and ensures your application goes straight to us, where we can’t wait to review it!
How to prepare for a job interview at The Crystal Group
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle mechanical operations. Being able to discuss common issues and maintenance practices will show that you’re not just a people person, but also someone who understands the technical side of the job.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your ability to maintain high customer satisfaction, which is crucial for a Service Manager.
✨Practice Your Communication Skills
Since you'll be explaining costs and time requirements to customers, practice articulating complex information clearly and concisely. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Dress the Part
First impressions matter! Make sure you present yourself professionally. A neat appearance shows that you take the role seriously and respect the company’s standards, which is especially important in a customer-facing position.