Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Schedule service appointments and provide cost estimates while ensuring customer satisfaction.
- Company: Join a fourth-generation family-owned business with a positive team culture.
- Benefits: Competitive pay, medical and dental insurance, 401K, and weekly pay.
- Why this job: Gain valuable experience in a dynamic environment with growth opportunities.
- Qualifications: High school diploma, customer service skills, and a positive attitude required.
- Other info: Training provided for the right candidate; must be eager to learn.
The predicted salary is between 32400 - 43200 £ per year.
We are looking to hire a full-time, motivated Service Writer to enhance our service team! We are willing to train the right person for the job and are looking for a team player that is positive, upbeat, and a quick learner.
What we offer:
- Competitive pay based on experience ($45,000-$60,000 per year)
- Medical Insurance
- Dental Insurance
- Life and Disability Insurance
- 401K Plan
- Holiday Pay
- Get paid weekly
- 5 Day work week > Some Saturdays
- Fourth-Generation Family owned & operated
- Growth opportunities
Responsibilities:
- The Service Writer is responsible for scheduling service work in the service department and for selling additional needed service to customers.
- Schedules service appointments.
- Obtains customer and equipment data prior to arrival when possible.
- Greets customers in a timely, friendly manner.
- Provides a complete and accurate written cost estimate for labour and parts.
- Establishes "promised time".
- Checks on progress of repair throughout the day.
- Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail and gets proper authorisation before any additional repairs are performed.
- Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
- Advise customers on the care of their equipment and the value of maintaining their equipment in accordance with manufacturers’ specifications, using maintenance menus.
- Maintains a dealership-prescribed standard for “hours per customer repair order written.”
- Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
- Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
Qualifications:
- High school diploma or GED
- Previous experience preferred
- Ability to read and comprehend instructions and information.
- General knowledge of vehicle mechanical operations.
- Excellent customer service skills and basic computer competencies
- Must perform duties and responsibilities in a safe manner
- Positive, friendly attitude, along with an eagerness to improve
- Professional personal appearance.
- Excellent oral and written communication skills.
- Must be authorized to work in the US
- Valid driver's license and clean driving record
- Willing to submit to pre-employment drug screen and background check
- Enjoy working in a dynamic environment
*Pay may vary based on experience
Service Advisor in Hastings employer: The Crystal Group
Contact Detail:
The Crystal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Hastings
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Advisor role. Highlight your customer service skills and any relevant experience to make a strong impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Service Advisor in Hastings
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are excited about joining our team and contributing to our service department.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the Service Advisor role. We want to see how you can bring value to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and understand. Avoid jargon unless it’s relevant to the job!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at The Crystal Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Service Writer. Familiarise yourself with scheduling service work, providing cost estimates, and maintaining customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role heavily relies on excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain a positive attitude, as this is key to impressing the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, growth opportunities, and what a typical day looks like for a Service Writer. This not only shows your interest but also helps you determine if the company is the right fit for you.
✨Dress the Part
Even though the job might be in a workshop environment, it's important to present yourself professionally during the interview. A smart-casual outfit can go a long way in making a good first impression. Remember, you want to convey that you take the opportunity seriously!