At a Glance
- Tasks: Advise customers on cruise bookings and create unforgettable travel experiences.
- Company: Join the world's fastest-growing cruise app and agency.
- Benefits: Competitive salary, tiered commission, 25 days holiday, and remote work flexibility.
- Other info: Exciting growth opportunities and a supportive community await you.
- Why this job: Be part of a dynamic team shaping the future of cruise travel.
- Qualifications: 3+ years in cruise sales with a proven track record.
The predicted salary is between 30000 - 40000 £ per year.
The Cruise Globe is the world's fastest-growing cruise app - the only place to accurately discover, track and relive every cruise voyage in the world. Since launching in early 2025 it has become the digital home for 145,000+ cruisers, co-founded with Emma Cruises, one of the world's most influential cruise content creators, and her audience of over half a million people across YouTube and social. The Cruise Globe Agency is the booking arm of that ecosystem. We intend for The Cruise Globe to become the world's leading cruise agency within a decade.
This is a customer-facing Cruise Advisor role. You will handle high-intent enquiries from the Globe platform and Emma Cruises' audience, end to end - from first conversation through to a confirmed, well-serviced booking. Customers will come back to you, refer their friends to you, and ask for you by name. You will report to the Head of UK Agency, and you will also be supported by a sales support team who filter enquiries and handle pre-cruise admin.
What You Will Do
- Advise and close, end to end: Take high-intent inbound enquiries by phone and email from the Globe platform and Emma Cruises' audience. Build genuine rapport quickly. Design itineraries and quotes, and close cruise bookings across mainstream, premium and select luxury lines. Handle group bookings confidently and accurately.
- Be the guest’s trusted point of contact: Be the primary point of contact for your guests throughout the journey. Keep the CRM accurate and up to date. Run a proactive post-booking service. Drive repeat bookings and referrals.
- Protect the brand: Give honest, unbiased advice. Handle problems and crisis situations calmly. Operate to a high standard of accuracy on fares, cabins, payment schedules and documentation.
- Work as part of a remote team: Excel in a fully remote, fast-paced environment. Follow the agency's processes and QA standards. Use the Globe platform's data on each customer to know them before the first call.
The Bar
We are hiring the best cruise advisors in the country. This is a high-pace, high-expectation environment. In return, you get high-quality, unconstrained inbound leads, a genuine community behind every conversation, and a fast-growing agency to grow with. The annual personal quota for this role is £2.5 million in cruise GMV.
Requirements
- A deep cruise specialism with typically 3+ years directly within cruise.
- A demonstrable track record of personal cruise sales success.
- The ability to generate phone-first rapport.
- CRM-fluency.
- The ability to excel remotely.
- Ambition & Flexibility.
It’s a bonus if you have:
- Experience within a host agency or consortium model.
- Familiarity with using T-Profile as a CRM.
- Working knowledge of UK regulatory context - ATOL and ABTA protection.
- Group cruise experience.
- Personal cruise experience.
- A public track record of recognition.
Benefits
We will expect a lot of you, but we will offer market-leading compensation and opportunities for real, fast progression. Competitive base salary, tiered personal commission, 25 days holiday plus UK bank holidays, pension, fully remote work, access to industry familiarisation trips, and staff travel discounts.
Cruise Sales Advisor - UK employer: The Cruise Globe
The Cruise Globe is an exceptional employer, offering a dynamic and supportive work culture that prioritises personal growth and professional development. As a fully remote agency, we provide our Cruise Sales Advisors with the flexibility to work from anywhere in the UK while enjoying competitive compensation, generous holiday allowances, and unique opportunities for industry familiarisation trips. Join us in shaping the future of cruise travel, where your expertise is valued and rewarded in a fast-paced, high-expectation environment.
StudySmarter Expert Advice🤫
We think this is how you could land Cruise Sales Advisor - UK
✨Tip Number 1
Get to know the company inside out! Research The Cruise Globe, its mission, and its community. This way, when you chat with them, you can show off your knowledge and passion for cruising, making you stand out as a genuine candidate.
✨Tip Number 2
Practice your phone skills! Since this role is all about building rapport over the phone, grab a friend or family member and do some mock calls. Focus on being warm, friendly, and knowledgeable – it’ll help you feel more confident when the real calls come in.
✨Tip Number 3
Show off your sales success! Be ready to share specific examples of your past achievements in cruise sales. Numbers speak volumes, so if you've hit impressive targets or received recognition, make sure to highlight that during your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and being part of this exciting journey with The Cruise Globe.
We think you need these skills to ace Cruise Sales Advisor - UK
Some tips for your application 🫡
Show Your Passion for Cruising:When you're writing your application, let your love for cruising shine through! Share your personal experiences and knowledge about different cruise lines, itineraries, or even your favourite destinations. We want to see that you’re not just a generalist but a true cruise enthusiast.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Cruise Sales Advisor role. Highlight your track record in cruise sales and how you've built relationships with customers in the past. We love seeing how you can bring value to our team!
Be Authentic and Honest:We value honesty above all else. In your application, be genuine about your experiences and what you can bring to the table. If you've faced challenges in your previous roles, share how you overcame them. This will show us your problem-solving skills and commitment to customer satisfaction.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our growing team at The Cruise Globe!
How to prepare for a job interview at The Cruise Globe
✨Know Your Cruise Stuff
Make sure you brush up on your cruise knowledge before the interview. Familiarise yourself with mainstream and premium lines, cabin nuances, and common booking pitfalls. Being able to speak confidently about your experience and specific sales successes will show that you're the real deal.
✨Build Rapport Like a Pro
Since this role is all about building relationships, practice how you can create a warm and friendly atmosphere over the phone. Think of ways to connect with potential customers quickly, as this will be crucial in converting high-intent enquiries into bookings.
✨Show Off Your CRM Skills
Be prepared to discuss your experience with CRM systems. Highlight how you've used them to manage customer relationships, log conversations, and keep records clean. This is a big deal for the agency, so demonstrating your fluency will set you apart from other candidates.
✨Embrace the Remote Work Culture
Since this is a fully remote role, think about how you can showcase your self-motivation and organisation skills. Be ready to share examples of how you've thrived in a remote environment, and how you plan to stay disciplined and productive without direct supervision.
