At a Glance
- Tasks: Advise customers on cruise bookings and create unforgettable travel experiences.
- Company: Join the world's fastest-growing cruise app and agency.
- Benefits: Competitive salary, tiered commission, 25 days holiday, and remote work flexibility.
- Other info: Exciting growth opportunities and a supportive community await you.
- Why this job: Be part of a dynamic team shaping the future of cruise travel.
- Qualifications: 3+ years in cruise sales with a proven track record.
The predicted salary is between 30000 - 40000 £ per year.
The Cruise Globe is the world's fastest-growing cruise app - the only place to accurately discover, track and relive every cruise voyage in the world. Since launching in early 2025 it has become the digital home for 145,000+ cruisers, co-founded with Emma Cruises, one of the world's most influential cruise content creators, and her audience of over half a million people across YouTube and social. The Cruise Globe Agency is the booking arm of that ecosystem. We intend for The Cruise Globe to become the world's leading cruise agency within a decade.
This is a customer-facing Cruise Advisor role. You will handle high-intent enquiries from the Globe platform and Emma Cruises' audience, end to end - from first conversation through to a confirmed, well-serviced booking. Customers will come back to you, refer their friends to you, and ask for you by name. You will report to the Head of UK Agency, and you will also be supported by a sales support team who filter enquiries and handle pre-cruise admin.
What You Will Do
- Advise and close, end to end: Take high-intent inbound enquiries by phone and email from the Globe platform and Emma Cruises' audience. Build genuine rapport quickly. Design itineraries and quotes, and close cruise bookings across mainstream, premium and select luxury lines. Handle group bookings confidently and accurately.
- Be the guest’s trusted point of contact: Be the primary point of contact for your guests throughout the journey. Keep the CRM accurate and up to date. Run a proactive post-booking service. Drive repeat bookings and referrals.
- Protect the brand: Give honest, unbiased advice. Handle problems and crisis situations calmly. Operate to a high standard of accuracy on fares, cabins, payment schedules and documentation.
- Work as part of a remote team: Excel in a fully remote, fast-paced environment. Follow the agency's processes and QA standards. Use the Globe platform's data on each customer to know them before the first call.
The Bar
We are hiring the best cruise advisors in the country. This is a high-pace, high-expectation environment. In return, you get high-quality, unconstrained inbound leads, a genuine community behind every conversation, and a fast-growing agency to grow with. The annual personal quota for this role is £2.5 million in cruise GMV.
Requirements
- A deep cruise specialism with typically 3+ years directly within cruise.
- A demonstrable track record of personal cruise sales success.
- The ability to generate phone-first rapport.
- CRM-fluency.
- The ability to excel remotely.
- Ambition & Flexibility.
It’s a bonus if you have:
- Experience within a host agency or consortium model.
- Familiarity with using T-Profile as a CRM.
- Working knowledge of UK regulatory context - ATOL and ABTA protection.
- Group cruise experience.
- Personal cruise experience.
- A public track record of recognition.
Benefits
We will expect a lot of you, but we will offer market-leading compensation and opportunities for real, fast progression. Competitive base salary, tiered personal commission, 25 days holiday plus UK bank holidays, pension, fully remote work, access to industry familiarisation trips, and staff travel discounts.
Cruise Sales Advisor - UK employer: The Cruise Globe
The Cruise Globe is an exceptional employer, offering a dynamic and supportive work culture that prioritises personal growth and professional development. As a fully remote agency, we provide our Cruise Sales Advisors with the flexibility to work from anywhere in the UK while enjoying competitive compensation, generous holiday allowances, and unique opportunities for industry familiarisation trips. Join us in shaping the future of cruise travel, where your expertise is valued and rewarded in a fast-paced, high-expectation environment.
StudySmarter Expert Advice🤫
We think this is how you could land Cruise Sales Advisor - UK
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like The Cruise Globe who are looking for fresh talent for roles like Cruise Sales Advisor - UK.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like The Cruise Globe and give you a leg up for your Cruise Sales Advisor - UK application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Cruise Sales Advisor - UK openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Cruise Sales Advisor - UK
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Cruise Sales Advisor - UK role at The Cruise Globe.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Cruise Sales Advisor - UK position at The Cruise Globe.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of The Cruise Globe.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to The Cruise Globe's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Cruise Sales Advisor - UK.
How to prepare for a job interview at The Cruise Globe
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at The Cruise Globe.
