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- Tasks: As a Guest Service Assistant, you'll create amazing experiences for our guests every day.
- Company: Join Kew Green Hotels, a fast-growing global company with top hotel brands.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities!
- Why this job: Be part of a vibrant team focused on service excellence and guest satisfaction.
- Qualifications: Previous customer service experience and a passion for helping others are ideal.
- Other info: This is a fixed-term role with opportunities for personal growth.
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Lincoln. Please note this role is fixed term.
Guest Service Assistant duties include:
- Supporting your hotel in achieving all brand and company metrics and objectives.
- Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately.
- Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation.
- Following SOPs to ensure consistent hospitality for all guests.
- Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, and services to all guests.
- Representing our company values and culture, ensuring that service excellence remains our top priority.
Benefits include:
- Annual Conference Event and Awards
- Apprenticeships
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service. Due to the nature of the role, the ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager / Guest Service Manager.
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts, and Hilton. What unites us all is our values. Please view our website for more details.
Join our Kew-Team today!
Guest Service Assistant employer: The Crown Plaza
Contact Detail:
The Crown Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding their mission and how they operate will help you align your responses during the interview, showing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided outstanding customer service in previous roles. Highlighting your ability to anticipate guests' needs will demonstrate your suitability for the Guest Service Assistant position.
✨Tip Number 3
Research the Holiday Inn Lincoln specifically. Knowing about the hotel’s amenities, services, and any recent news can give you an edge in the conversation and show your genuine interest in the role.
✨Tip Number 4
Be ready to discuss your experience with technology, especially MS Office. Since the role involves using various tech tools, demonstrating your comfort level with these will reassure the hiring team of your capabilities.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Guest Service Assistant. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to anticipate guests' needs. Mention specific examples from your past experiences that demonstrate your skills in a fast-paced, customer-facing role.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Use bullet points to clearly outline your achievements and how they relate to the expectations of the Guest Service Assistant position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Crown Plaza
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your previous roles where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Demonstrate Your Knowledge of the Brand
Familiarise yourself with Kew Green Hotels and their values. Be ready to discuss how you can contribute to their goals and how your personal values align with theirs. This shows genuine interest and preparation.
✨Highlight Your Adaptability
The role requires flexibility in approach and style. Think of instances where you successfully adapted to different guest needs or situations. This will illustrate your ability to anticipate and meet diverse requirements.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the role. Ask about team dynamics, training opportunities, or how success is measured in the position. This not only helps you gauge if it's the right fit but also demonstrates your proactive attitude.
