We're looking for a Restaurant Team Leader to deliver exceptional dining experiences, ensuring the restaurant operates smoothly, efficiently and to the highest standards, always.
Reporting to the Restaurant Manager, as Restaurant Team Leader, you will take ownership of the day-to-day shift execution, service flow and guest experience, leading the team from the front and ensuring that every guest interaction reflects warm confident hospitality.
This role is critical in bring the 'small details, big difference' approach to life, across every stage of the dining experience.
Your day to day;
Shift Leadership & Execution:
You will lead the restaurant team during shifts, ensuring smooth and efficient operations, taking ownership of the restaurant in the absence of the Restaurant Manager. You will ensure the team is well briefed, prepared and set-up for service.
You will manage service flow, including guest seating, table turns and section management, maintaining strong pace, energy and control during busy periods. You will also support opening and closing procedures.
Guest Experience & Service Excellence
You will deliver warm, engaging and confident service at all times, ensuring every guest is welcomed and acknowledged quickly.
You will lead by example in great interaction and service standards, creating a relaxed, enjoyable and personal restaurant experience; and resolving any guest issues quickly and professionally.
Small Details, Big Difference
You will ensure key details are delivered consistently including the presentation of tables, menus, linen and crockery. You will ensure drinks are topped up pro-actively and tables are cleared and reset promptly, spotting any issues before they impact guest experience.
Service Standards and Food Delivery
You will ensure food is delivered correctly, promptly and to the right guest, maintaining strong communication between front and back of house. You will support upselling through confident product knowledge and ensure allergens are handles correctly and safely.
Team Support & Development
You will support the Restaurant Manager in training and developing the team, coaching team members on service and product knowledge and helping to build confidence and capability within the team. You will also support new starters and ensure a strong onboarding experience.
Operation Standards & Compliance
You will ensure all checklists and procedures are completed during shifts and maintain high standards of cleanliness and organization.
You will ensure compliance with health and safety, food safety and allergens processes and support stock awareness where relevant to service.
Communication & Team Engagement
You will deliver clear and effective shift briefings, communicating key information from the Restaurant Manager. You will help keep the team motivated, engaged and focused and work closely with the departments to ensure smooth service.
Who are we looking for?
Experience working in a restaurant or food led hospitality business.
Strong service skills and guest interaction skills.
Some experience leading or supervising a team.
Good communication and organizational skills with strong attention to detail.
Ability to stay calm under pressure.
Ability to train teams at all levels within the hospitality environment.
Ability to lead from the front with energy and positively.
Someone who enjoys working with people and delivering great service, who takes price in high standards
Someone who is reliable and productive and who wants to progress in hospitality.
In return, we are offering a rewarding role with scope for career progression along with;
A competitive salary, negotiable dependent on experience
Stream - the ability to access up to 40% of your wages as you earn them each week
28 days annual leave (rising to 33 days after 5 years)
Health cash plan
Generous employee discounts
Employee Assistance Programme
Enhanced maternity and paternity pay
Apprenticeships available
Life assurance
Bespoke training programmes accessible to all
An engaging & supportive work environment
TPBN1_UKCT
Restaurant Team Leader in Penrith employer: The Crown Inn Pooley Bridge
At the Crown Inn in Pooley Bridge, we pride ourselves on being an excellent employer that nurtures talent and fosters a supportive work culture. As an Apprentice Commis Chef, you'll benefit from competitive hours, a summer bonus, and tips, while receiving hands-on training from our experienced Head Chef, paving the way for your culinary career. Join us to develop your skills in a vibrant kitchen environment where your passion for food will be celebrated and your growth encouraged.
Contact Details:
The Crown Inn Pooley Bridge Recruitment Team
