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- Tasks: Oversee hotel operations overnight, ensuring guest safety and satisfaction.
- Company: Join a top-rated hospitality company that values its people.
- Benefits: Enjoy discounted stays, flexible hours, and wellness events.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be the night guardian, making a real impact on guest experiences.
- Qualifications: Strong customer service skills and ability to work independently.
The predicted salary is between 30000 - 40000 £ per year.
Join Us At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A Day in the Life of Night Auditor at the Crown Hotel Harrogate
You will be the night time guardian of the hotel, overseeing all elements of the operation overnight. You will be responsible for ensuring the safety and enjoyment of our guests while setting the teams up for success the following day through overnight reporting and preparations. Ensuring the health and safety of all departments and guests overnight, including implementing and enforcing safety protocols and emergency procedures. Ensuring all service standards are followed, maintaining the highest level of service excellence throughout the night shift. Overseeing the guest experience overnight and ensuring all guests receive a consistently high calibre of service, handling any guest concerns or issues promptly and effectively. Setting the whole team up for success through attention to detail, clear communication, and initiative, providing guidance and support to all departments during the night shift. Training, nurturing, and inspiring the team, specifically managing the performance of the night shift by conducting regular training sessions, providing constructive feedback, and fostering a positive and motivated work environment. Implementing effective communication channels to ensure seamless information flow between the night shift and other departments, promoting teamwork and collaboration. Collaborating with the Front Office Manager and other relevant stakeholders to develop and implement standard operating procedures and guidelines for the night shift operations. Conducting regular audits and inspections to monitor compliance with operational standards, identifying areas for improvement, and implementing corrective measures as needed. Managing resources efficiently, including staffing levels, inventory, and supplies, to optimise operational efficiency and cost-effectiveness. Handling any escalated issues or complaints during the night shift, providing effective solutions and ensuring guest satisfaction. Maintaining accurate records and reports related to night shift operations, including incident reports, guest feedback, and financial transactions. Continuously evaluating and improving processes and procedures to streamline operations, increase productivity, and enhance the overall efficiency of the night shift.
What We Need From You
- Excellent customer service skills
- Highly organised with the ability to work independently.
- You drive a high performance culture, setting clear expectations, empowering your team and holding them accountable
- You are a great role model, inspiring your team to strive for excellence.
- You create a positive and open culture, you show appreciation for others.
- You are able to execute a plan through the team, and are proactive in taking ownership to progress our strategic plans.
- You manage change effectively with your team.
- You are able to work under pressure in a fast paced environment and confident in making important decisions.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Night Manager in Harrogate employer: The Crown Hotel-Nights
Contact Detail:
The Crown Hotel-Nights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at RBH. A friendly chat can open doors and give you insider info about the Night Manager role.
✨Tip Number 2
Show off your skills during interviews! Prepare examples of how you've handled guest concerns or improved team performance. We want to see your passion for customer service and leadership shine through.
✨Tip Number 3
Be proactive! If you hear about any events or job fairs, get involved. It’s a great way to meet potential colleagues and show your enthusiasm for joining the RBH family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about working with us at RBH.
We think you need these skills to ace Night Manager in Harrogate
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about being part of our team and contributing to our guests' experiences.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Night Manager role. We love seeing candidates who take the time to connect their background with what we’re looking for in this position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Crown Hotel-Nights
✨Know the Company Inside Out
Before your interview, take some time to research RBH and its values. Understand their commitment to diversity, health, and wellbeing. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Manager, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight how you handled difficult situations and ensured guest satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this role. Bring up specific instances where you've successfully managed multiple tasks or led a team during busy periods. Discuss how you prioritise tasks and ensure everything runs smoothly, especially during night shifts.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter as a Night Manager and how you'd address them. This shows that you're proactive and ready to handle the pressures of the role.