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- Tasks: Oversee facilities services, ensuring operational excellence and compliance across managed buildings.
- Company: Join The Crown Estate, committed to a net zero carbon estate by 2030.
- Benefits: Competitive salary, flexible working, private healthcare, and 29 days holiday.
- Why this job: Lead a safety-first culture and enhance customer experience in a dynamic environment.
- Qualifications: 5+ years in facilities management with strong customer service and organisational skills.
- Other info: Enjoy a collaborative culture with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The Crown Estate is seeking a proactive and service-oriented Facilities Manager to oversee the delivery of facilities services across one or more managed buildings. This role is central to maintaining operational excellence, ensuring compliance, and enhancing customer experience. You will lead by example, uphold best practice standards, and contribute to The Crown Estate's commitment to a net zero carbon estate by 2030.
Responsibilities
- Champion a safety-first culture, ensuring full compliance with health and fire safety regulations.
- Manage day-to-day building operations, including both soft and hard services.
- Act as the primary contact for occupiers, delivering responsive and high-quality service.
- Support customer fit-outs in line with The Crown Estate's Lease Transaction Approval (LTA) process.
- Collaborate with estate service partners and suppliers to ensure service delivery aligns with lease obligations and budget expectations.
- Prepare and monitor service charge and operational expenditure budgets, including variance reporting and reconciliations.
- Lead emergency response procedures and out-of-hours cover, prioritising safety and continuity.
- Maintain and oversee mechanical and electrical systems, ensuring contracts meet operational and maintenance standards.
- Coordinate major works with surveyors, architects, and consultants, including lifecycle and development projects.
- Manage contractor activities, issue permits to work, and review risk assessments and method statements.
- Maintain site logbooks and ensure compliance through regular inspections and defect resolution.
- Develop occupier handbooks and manage vacant properties in line with insurance guidelines.
- Support insurance claims and coordinate related site works.
Qualifications and Skills
- Strong commercial awareness and ability to identify and implement business improvements.
- Excellent customer service and stakeholder engagement skills.
- Proven ability to foster a safety-first culture across site teams.
- Experience in property or corporate facilities management, with a collaborative and change-positive mindset.
- Effective organisational and communication skills, both written and verbal.
- In-depth understanding of safety, quality, and cost risk management.
- Minimum 5 years' experience in facilities management.
- Strong technical knowledge of mechanical and electrical systems.
Benefits
- Competitive salary, pension, and performance-related bonus.
- Flexible working and hybrid working policies.
- Market-leading family-friendly policies and inclusive benefits.
- Wellbeing-focused programs, private healthcare, life and critical illness cover, and shopping discounts in the West End.
- 28 days holiday with the option to buy more.
We value work-life balance and your wellbeing highly, enabling you to be your best self to work.
Facilities Manager Facilities Manager in Westminster employer: The Crown Estate
Contact Detail:
The Crown Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager Facilities Manager in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or join online forums to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your achievements in facilities management. Include examples of how you've improved operations, managed budgets, or enhanced customer experiences – this will set you apart from the competition.
✨Tip Number 3
Ace the interview! Research The Crown Estate and understand their values, especially their commitment to a net zero carbon estate. Be ready to discuss how your experience aligns with their goals and how you can contribute to their success.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team at The Crown Estate, which can give you an edge over other candidates.
We think you need these skills to ace Facilities Manager Facilities Manager in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Manager role. Highlight your experience in managing building operations and your ability to foster a safety-first culture. We want to see how your skills align with our commitment to operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer service skills and your proactive approach to facilities management. Let us know why you’re excited about contributing to The Crown Estate's net zero carbon goal by 2030.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Whether it’s improving service delivery or managing budgets effectively, we love to see how you’ve made a positive impact in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Crown Estate
✨Know Your Stuff
Make sure you understand the key responsibilities of a Facilities Manager, especially around compliance and customer service. Brush up on health and fire safety regulations, as well as the specifics of managing both soft and hard services.
✨Showcase Your Experience
Prepare to discuss your previous roles in facilities management. Highlight specific examples where you've improved operational efficiency or enhanced customer experience. This will demonstrate your strong commercial awareness and ability to implement business improvements.
✨Emphasise Safety First
Since this role champions a safety-first culture, be ready to talk about how you've fostered safety practices in past positions. Share any relevant experiences with emergency response procedures or compliance inspections to show you're serious about safety.
✨Engage with Stakeholders
The Crown Estate values excellent customer service and stakeholder engagement. Think of ways you've successfully collaborated with teams or clients in the past. Be prepared to discuss how you would manage relationships with occupiers and service partners effectively.
