At a Glance
- Tasks: Manage high-quality residential properties and deliver exceptional tenant experiences.
- Company: Join The Crown Estate, a purpose-driven organisation managing iconic London assets.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and 28 days holiday.
- Other info: Collaborative environment with excellent growth opportunities and support for continuous improvement.
- Why this job: Make a real impact in London's residential sector while developing your career.
- Qualifications: Experience in property management and strong customer service skills required.
The predicted salary is between 40000 - 50000 £ per year.
About The Crown Estate
At The Crown Estate, we manage land and property on behalf of the nation, creating lasting value for communities, businesses and the environment. Our London portfolio includes some of the capital’s most iconic residential and mixed-use destinations, and our Residential Property Management team plays a vital role in delivering exceptional homes and tenant experiences.
The Role
We are seeking a Residential Property Manager to manage a portfolio of high-quality homes across Central London. Working within our London Property Management team and reporting to the Residential Market Lets Lead, you will be responsible for delivering outstanding tenancy management, maintaining operational excellence, and ensuring our properties continue to meet the highest standards. This is an excellent opportunity for an experienced property professional to join a purpose-driven organisation managing some of London’s most prestigious residential assets.
Key Responsibilities
- Manage a portfolio of residential properties, acting as the primary point of contact for tenants and delivering a high-quality customer experience.
- Build strong relationships with tenants from the outset, including welcoming new occupiers and supporting them throughout their tenancy.
- Oversee tenancy management across a range of tenancy types, including ASTs, contractual and regulated tenancies.
- Coordinate reactive and planned maintenance, ensuring works are completed efficiently, safely and cost-effectively.
- Manage emergency issues and day-to-day tenant enquiries, ensuring timely resolution.
- Work closely with credit control to monitor rent collection, manage arrears and escalate where required.
- Handle end-of-tenancy processes, including notices, negotiations and deposit resolutions.
- Carry out regular tenancy inspections and weekly void inspections, identifying and addressing maintenance or compliance issues.
- Support small-scale property improvement projects to enhance asset performance and tenant experience.
- Collaborate with block management and facilities management teams to ensure alignment on building operations and tenant communications.
- Maintain accurate property records, compliance documentation and internal systems.
- Build strong relationships with contractors, consultants and internal stakeholders to ensure service delivery in line with expectations.
About You
- Proven experience within residential property management.
- Strong understanding of tenancy types, legislation and compliance requirements.
- Excellent customer service skills with the ability to build effective relationships with tenants and stakeholders.
- Organised, proactive and able to manage multiple priorities within a fast-paced environment.
- Confident communicator, both verbally and in writing.
- Commercially aware, with the ability to balance service delivery, cost and asset performance.
- Comfortable managing maintenance issues, contractors and tenant queries.
- Supportive of continuous improvement and service excellence.
Qualifications (or working towards)
- ARLA qualification (desirable).
- Experience using property management systems (beneficial).
- Proficient in Microsoft 365.
What We Offer
The opportunity to work with a prestigious, purpose-led organisation managing nationally significant assets. A collaborative and supportive environment focused on development and progression. Competitive salary and benefits package. A role where your work directly contributes to delivering exceptional residential experiences in London.
Our Offering / benefits:
As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.
Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme. We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
Please note that if we receive a high volume of applications, we may close this advert early. We encourage you to apply as soon as possible.
Residential Property Manager employer: The Crown Estate
The Crown Estate is an exceptional employer, offering a collaborative and supportive work environment that prioritises employee development and progression. As a Residential Property Manager in Central London, you will manage prestigious residential assets while enjoying a competitive salary, flexible working options, and a comprehensive benefits package that promotes work-life balance and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Property Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that Residential Property Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with tenancy management and customer service. Share specific examples of how you've handled tenant queries or improved property performance – it’ll make you stand out!
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation. It shows you're genuinely interested and keeps you fresh in their minds when they're making decisions.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, and applying directly can give you an edge. Plus, it’s super easy to keep track of your applications and updates. So, what are you waiting for? Get applying!
We think you need these skills to ace Residential Property Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Residential Property Manager role. Highlight your experience in managing residential properties and any relevant qualifications, like ARLA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about property management and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Show Off Your Customer Service Skills:Since this role involves building strong relationships with tenants, make sure to showcase your customer service skills in your application. Share examples of how you've successfully managed tenant relationships in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at The Crown Estate
✨Know Your Properties
Before the interview, take some time to research The Crown Estate and their portfolio. Familiarise yourself with their residential properties in Central London, as well as their approach to tenant management. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Showcase Your Customer Service Skills
As a Residential Property Manager, excellent customer service is key. Prepare examples from your past experiences where you've successfully built relationships with tenants or resolved issues efficiently. Highlighting these skills will demonstrate that you understand the importance of tenant satisfaction.
✨Understand Tenancy Types and Legislation
Brush up on different tenancy types, including ASTs and regulated tenancies, as well as relevant legislation. Being able to discuss these topics knowledgeably will not only impress your interviewers but also show that you're prepared for the complexities of the role.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about their approach to property management or how they handle tenant communications. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
