At a Glance
- Tasks: Manage high-quality residential properties and deliver exceptional tenant experiences.
- Company: Join The Crown Estate, a purpose-driven organisation managing iconic London assets.
- Benefits: Competitive salary, flexible working, private healthcare, and 28 days holiday.
- Other info: Supportive environment with excellent growth opportunities and a focus on work-life balance.
- Why this job: Make a real impact in London's residential property scene while developing your career.
- Qualifications: Experience in residential property management and strong customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
About The Crown Estate
At The Crown Estate, we manage land and property on behalf of the nation, creating lasting value for communities, businesses and the environment. Our London portfolio includes some of the capital’s most iconic residential and mixed-use destinations, and our Residential Property Management team plays a vital role in delivering exceptional homes and tenant experiences.
The Role
We are seeking a Residential Property Manager to manage a portfolio of high-quality homes across Central London. Working within our London Property Management team and reporting to the Residential Market Lets Lead, you will be responsible for delivering outstanding tenancy management, maintaining operational excellence, and ensuring our properties continue to meet the highest standards. This is an excellent opportunity for an experienced property professional to join a purpose-driven organisation managing some of London’s most prestigious residential assets.
Key Responsibilities
- Manage a portfolio of residential properties, acting as the primary point of contact for tenants and delivering a high-quality customer experience.
- Build strong relationships with tenants from the outset, including welcoming new occupiers and supporting them throughout their tenancy.
- Oversee tenancy management across a range of tenancy types, including ASTs, contractual and regulated tenancies.
- Coordinate reactive and planned maintenance, ensuring works are completed efficiently, safely and cost-effectively.
- Manage emergency issues and day-to-day tenant enquiries, ensuring timely resolution.
- Work closely with credit control to monitor rent collection, manage arrears and escalate where required.
- Handle end-of-tenancy processes, including notices, negotiations and deposit resolutions.
- Carry out regular tenancy inspections and weekly void inspections, identifying and addressing maintenance or compliance issues.
- Support small-scale property improvement projects to enhance asset performance and tenant experience.
- Collaborate with block management and facilities management teams to ensure alignment on building operations and tenant communications.
- Maintain accurate property records, compliance documentation and internal systems.
- Build strong relationships with contractors, consultants and internal stakeholders to ensure service delivery in line with expectations.
About You
- Proven experience within residential property management.
- Strong understanding of tenancy types, legislation and compliance requirements.
- Excellent customer service skills with the ability to build effective relationships with tenants and stakeholders.
- Organised, proactive and able to manage multiple priorities within a fast-paced environment.
- Confident communicator, both verbally and in writing.
- Commercially aware, with the ability to balance service delivery, cost and asset performance.
- Comfortable managing maintenance issues, contractors and tenant queries.
- Supportive of continuous improvement and service excellence.
Qualifications (or working towards)
- ARLA qualification (desirable).
- Experience using property management systems (beneficial).
- Proficient in Microsoft 365.
What We Offer
The opportunity to work with a prestigious, purpose-led organisation managing nationally significant assets. A collaborative and supportive environment focused on development and progression. Competitive salary and benefits package. A role where your work directly contributes to delivering exceptional residential experiences in London.
Our Offering / benefits:
As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.
Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
Please note that if we receive a high volume of applications, we may close this advert early. We encourage you to apply as soon as possible.
Residential Property Manager in London employer: The Crown Estate
The Crown Estate is an exceptional employer, offering a collaborative and supportive environment where your contributions directly enhance the living experiences of residents in some of London's most prestigious properties. With a strong focus on employee development, competitive benefits including flexible working, private healthcare, and generous holiday options, we prioritise work-life balance and well-being, making it an ideal place for property professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Property Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join online forums, or even hit up local meetups. The more folks you know, the better your chances of landing that Residential Property Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing residential properties and your knack for building strong tenant relationships. Make sure they see how you can bring value to their team at The Crown Estate.
✨Tip Number 3
Be proactive! If you spot a job opening that fits your skills, don’t wait around. Apply through our website and follow up with a friendly email. Let them know you’re keen and ready to make a difference in their Residential Property Management team.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of tenancy types and compliance requirements. Be ready to discuss how you’ve handled maintenance issues and tenant queries in the past. Confidence is key, so practice makes perfect!
We think you need these skills to ace Residential Property Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Residential Property Manager role. Highlight your experience in managing residential properties and any relevant qualifications, like ARLA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about property management and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Customer Service Skills:Since this role is all about delivering exceptional tenant experiences, make sure to showcase your customer service skills in your application. Share examples of how you've built strong relationships with tenants or resolved issues effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at The Crown Estate
✨Know Your Properties
Before the interview, take some time to research The Crown Estate and their portfolio. Familiarise yourself with their residential properties in Central London. This will not only show your genuine interest but also help you discuss how your experience aligns with their high standards.
✨Showcase Your Customer Service Skills
As a Residential Property Manager, building relationships with tenants is key. Prepare examples of how you've successfully managed tenant relationships in the past. Highlight your ability to resolve issues quickly and maintain a high-quality customer experience.
✨Understand Tenancy Types and Legislation
Brush up on different tenancy types and relevant legislation before your interview. Being able to discuss ASTs, contractual tenancies, and compliance requirements confidently will demonstrate your expertise and readiness for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, property management processes, and how they measure success in this role. This shows you're engaged and serious about contributing to their mission.
