At a Glance
- Tasks: Lead the customer capability roadmap and ensure impactful product outcomes.
- Company: Join a forward-thinking company that values innovation and collaboration.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and 28 days holiday.
- Other info: Be part of a supportive environment that prioritises your wellbeing and career growth.
- Why this job: Shape the future of customer products and make a real difference.
- Qualifications: Experience as a Product Owner in Dynamics 365 and strong decision-making skills.
The predicted salary is between 60000 - 80000 £ per year.
Advert Close date: 2nd June 2026
Purpose of Role: The Product Owner is accountable for defining and owning the customer capability roadmap, ensuring that customer products and platforms (including CRM) deliver meaningful outcomes for customers and the business. The role determines what is built, why, and when, making prioritisation and trade‑off decisions across BAU, enhancements, and transformation in alignment with customer strategy, digital change, and wider enterprise programmes. Working in close partnership across varied teams, the Product Owner ensures that customer change is outcome‑led, coherent, and sequenced to maximise long‑term value from our platforms.
Main accountabilities:
- Strategic ownership: Own the end‑to‑end customer capability roadmap, incorporating CRM and associated customer products and services. Ensure alignment with customer strategy, digital plans, and enterprise change initiatives. Define and maintain a clear product vision focused on customer and business outcomes, not just system functionality. Act as the decision‑maker for customer product direction, sequencing, and scope.
- Prioritisation, value and trade-offs: Hold accountability for prioritisation decisions across BAU vs transformation, tactical fixes vs foundational capability, and short‑term business asks vs the long‑term roadmap. Balance demand, capacity, risk, and value when sequencing work. Understand and manage the trade‑offs associated with technical debt, including how and when it is addressed. Maintain and prioritise the product backlog in line with agreed outcomes and the roadmap.
- Problem ownership and discovery: Take ownership of defining the real problem to be solved, even where business needs are not clearly articulated. Lead discovery activities to understand customer, user, and business needs. Challenge stated requirements and reframe requests into outcome‑focused problems. Operate as a business analyst where required, developing options, hypotheses, and recommendations. Translate validated problems into clear user stories and acceptance criteria.
- Delivery partnership: Work closely with delivery teams and business units to ensure the roadmap intent is feasible and delivered effectively. Lead Agile ceremonies, accepting and directing work based on defined outcomes and value.
- Position within wider programmes: Represent the customer product and outcome perspective in wider enterprise programmes. Ensure customer capability change is coherent, sequenced, and outcome‑led rather than reactive. Act as the customer product voice in cross‑functional change initiatives.
- Value realisation and insight: Define how value and success will be measured for customer capability changes. Track and communicate progress, outcomes, and benefits to stakeholders. Support the business to obtain actionable customer and operational insights.
- Budget and Resource Management: Oversee the budget for the projects, ensuring efficient allocation of resources.
- Flexibility: Operate flexibly across the business and take on ad hoc projects as required to support customer objectives.
Most important skills based requirements:
- Significant experience as a Product Owner owning complex, cross‑business customer products or capabilities, specifically within the Dynamics 365 ecosystem.
- Strong experience defining and communicating product vision, outcomes, and roadmaps aligned to strategy.
- Excellent prioritisation and decision‑making skills in complex, low‑clarity environments.
- Strong discovery and business analysis capability.
- Experience working within Agile delivery models.
- Strong stakeholder engagement and influencing skills.
- Sound understanding of platform architecture and how CRM integrates with wider enterprise systems.
Our Offering / benefits: As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.
Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly, or at careers@thecrownestate.co.uk. Please note that if we receive a high volume of applications, we may close this advert early. We encourage you to apply as soon as possible.
Product Owner - Dynamics 365 in London employer: The Crown Estate
As a Product Owner at our company, you will thrive in a dynamic and inclusive work environment that prioritises employee wellbeing and professional growth. With a competitive salary, flexible working options, and comprehensive benefits including private healthcare and generous family policies, we empower our team to achieve meaningful outcomes while maintaining a healthy work-life balance. Join us in a role that not only shapes customer experiences but also offers unique opportunities for personal and career development in a supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Dynamics 365 in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common Product Owner scenarios. Think about how you’d handle prioritisation and trade-offs in real-life situations. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your Agile experience! Be ready to discuss how you've led teams and delivered value in past roles. We love hearing about your hands-on experience and how you’ve tackled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who align with our values.
We think you need these skills to ace Product Owner - Dynamics 365 in London
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role of a Product Owner in the Dynamics 365 ecosystem. Highlight your experience with customer products and how you've defined product visions that align with business outcomes.
Be Clear and Concise:When detailing your experience, keep it straightforward. Use bullet points to outline your key achievements and responsibilities, especially around prioritisation and decision-making in complex environments. We want to see your impact!
Showcase Your Agile Experience:Since this role involves working within Agile delivery models, make sure to mention any relevant experience. Talk about how you've led Agile ceremonies or collaborated with delivery teams to ensure successful outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at The Crown Estate
✨Know Your Product Inside Out
As a Product Owner, you need to demonstrate a deep understanding of Dynamics 365 and how it fits into the broader customer capability roadmap. Familiarise yourself with its features, benefits, and how it integrates with other systems. This will help you articulate your vision and make informed prioritisation decisions during the interview.
✨Showcase Your Prioritisation Skills
Be prepared to discuss how you approach prioritisation in complex environments. Share specific examples where you've had to balance short-term demands with long-term goals. Highlight your decision-making process and how you manage trade-offs, especially when it comes to technical debt and resource allocation.
✨Demonstrate Your Discovery Process
The role requires strong discovery and business analysis capabilities. Be ready to explain how you identify real problems and translate them into user stories. Discuss any techniques you use to challenge requirements and ensure they are outcome-focused, showcasing your analytical skills and ability to lead discovery activities.
✨Engage Stakeholders Effectively
Stakeholder engagement is key for a Product Owner. Prepare to talk about your experience in influencing and collaborating with various teams. Provide examples of how you've represented customer perspectives in cross-functional initiatives and how you ensure that changes are coherent and aligned with overall business objectives.
