London Residential Property Manager - Tenant Experience

Residential Property Manager – Urban Property Management role at The Crown Estate.

About The Crown Estate: At The Crown Estate, we manage land and property on behalf of the nation, creating lasting value for communities, businesses and the environment. Our London portfolio includes some of the capital’s most iconic residential and mixed-use destinations, and our Residential Property Management team plays a vital role in delivering exceptional homes and tenant experiences.

The Role: We are seeking a 'Residential Property Manager' to manage a portfolio of high-quality homes across Central London. Working within our London Property Management team and reporting to the Residential Market Lets Lead, you will be responsible for delivering outstanding tenancy management, maintaining operational excellence, and ensuring our properties continue to meet the highest standards. This is an excellent opportunity for an experienced property professional to join a purpose-driven organisation managing some of London’s most prestigious residential assets.

Key Responsibilities:

• Manage a portfolio of residential properties, acting as the primary point of contact for tenants and delivering a high-quality customer experience.
• Build strong relationships with tenants from the outset, including welcoming new occupiers and supporting them throughout their tenancy.
• Oversee tenancy management across a range of tenancy types, including ASTs, contractual and regulated tenancies.
• Coordinate reactive and planned maintenance, ensuring works are completed efficiently, safely and cost-effectively.
• Manage emergency issues and day-to-day tenant enquiries, ensuring timely resolution.
• Work closely with credit control to monitor rent collection, manage arrears and escalate where required.
• Handle end-of-tenancy processes, including notices, negotiations and deposit resolutions.
• Carry out regular tenancy inspections and weekly void inspections, identifying and addressing maintenance or compliance issues.
• Support small-scale property improvement projects to enhance asset performance and tenant experience.
• Collaborate with block management and facilities management teams to ensure alignment on building operations and tenant communications.
• Maintain accurate property records, compliance documentation and internal systems.
• Build strong relationships with contractors, consultants and internal stakeholders to ensure service delivery in line with expectations.

About You:

• Proven experience within residential property management.
• Strong understanding of tenancy types, legislation and compliance requirements.
• Excellent customer service skills with the ability to build effective relationships with tenants and stakeholders.
• Organised, proactive and able to manage multiple priorities within a fast-paced environment.
• Confident communicator, both verbally and in writing.
• Commercially aware, with the ability to balance service delivery, cost and asset performance.
• Comfortable managing maintenance issues, contractors and tenant queries.
• Supportive of continuous improvement and service excellence.

Qualifications (or working towards):

• ARLA qualification (desirable).
• Experience using property management systems (beneficial).
• Proficient in Microsoft 365.

What We Offer:

• The opportunity to work with a prestigious, purpose-led organisation managing nationally significant assets.
• A collaborative and supportive environment focused on development and progression.
• Competitive salary and benefits package.
• A role where your work directly contributes to delivering exceptional residential experiences in London.

Our Offering / benefits:

• As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more.
• We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme. We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

Please note that if we receive a high volume of applications, we may close this advert early. We encourage you to apply as soon as possible.