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For Companies At a Glance
- Tasks: Oversee facilities services, ensuring safety and operational excellence across managed buildings.
- Company: Join The Crown Estate, a unique business with a rich heritage and diverse portfolio.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and 28 days holiday.
- Why this job: Make a real impact on customer experience while championing sustainability and safety.
- Qualifications: 5+ years in facilities management with strong customer service and organisational skills.
- Other info: Be part of a dynamic team committed to a net zero carbon estate by 2030.
The predicted salary is between 36000 - 60000 £ per year.
The Crown Estate is seeking a proactive and service-oriented Facilities Manager to oversee the delivery of facilities services across one or more managed buildings. This role is central to maintaining operational excellence, ensuring compliance, and enhancing customer experience. You will lead by example, uphold best practice standards, and contribute to The Crown Estate’s commitment to a net zero carbon estate by 2030.
Context of Opportunity / Main Accountabilities
- Champion a safety-first culture, ensuring full compliance with health and fire safety regulations.
- Manage day-to-day building operations, including both soft and hard services.
- Act as the primary contact for occupiers, delivering responsive and high-quality service.
- Support customer fit-outs in line with The Crown Estate’s Lease Transaction Approval (LTA) process.
- Collaborate with estate service partners and suppliers to ensure service delivery aligns with lease obligations and budget expectations.
- Prepare and monitor service charge and operational expenditure budgets, including variance reporting and reconciliations.
- Lead emergency response procedures and out-of-hours cover, prioritising safety and continuity.
- Maintain and oversee mechanical and electrical systems, ensuring contracts meet operational and maintenance standards.
- Coordinate major works with surveyors, architects, and consultants, including lifecycle and development projects.
- Manage contractor activities, issue permits to work, and review risk assessments and method statements.
- Maintain site logbooks and ensure compliance through regular inspections and defect resolution.
- Develop occupier handbooks and manage vacant properties in line with insurance guidelines.
- Support insurance claims and coordinate related site works.
Most Important Skills-Based Requirements
- Strong commercial awareness and ability to identify and implement business improvements.
- Excellent customer service and stakeholder engagement skills.
- Proven ability to foster a safety-first culture across site teams.
- Experience in property or corporate facilities management, with a collaborative and change-positive mindset.
- Effective organisational and communication skills, both written and verbal.
- In-depth understanding of safety, quality, and cost risk management.
- Minimum 5 years’ experience in facilities management.
- Strong technical knowledge of mechanical and electrical systems.
Our Offering / benefits
As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.
Disability Disclaimer
We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on careers@thecrownestate.co.uk.
The Crown Estate is a unique business with a distinct heritage and a portfolio unlike any other. It includes some of central London’s best places to work, shop and spend time, retail and leisure destinations across the country, and a substantial rural portfolio. As manager of the seabed and half the foreshore around England, Wales and Northern Ireland, we play a role in the UK’s world-leading offshore wind sector as well as marine aggregates, cables and pipelines. We are also responsible for the Windsor Estate, including the world-renowned Windsor Great Park.
Facilities Manager employer: The Crown Estate
Contact Detail:
The Crown Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching The Crown Estate and its values. Understand their commitment to a net zero carbon estate by 2030 and think about how your experience aligns with that mission. Tailor your responses to show you’re not just a fit for the role, but also for their culture.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Facilities management is all about keeping things running smoothly, so be ready to share examples of how you've tackled challenges in the past. This will demonstrate your proactive approach and ability to maintain operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining The Crown Estate team. So, get your application in and let’s make it happen!
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for facilities management shine through. We want to see how your proactive and service-oriented mindset aligns with our commitment to operational excellence and customer experience.
Tailor Your CV: Make sure your CV highlights relevant experience in property or corporate facilities management. We love seeing how you've fostered a safety-first culture and managed building operations, so don’t hold back on those details!
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language to describe your skills and experiences, especially around compliance and budget management. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining The Crown Estate team!
How to prepare for a job interview at The Crown Estate
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of facilities management, especially in relation to health and fire safety regulations. Familiarise yourself with The Crown Estate’s commitment to a net zero carbon estate by 2030, as this will show your alignment with their values.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your excellent customer service and stakeholder engagement skills. Think about times when you’ve gone above and beyond to ensure a positive experience for occupiers or clients, as this role is all about delivering high-quality service.
✨Demonstrate Your Leadership Style
Be ready to discuss how you foster a safety-first culture and lead by example. Share specific instances where you’ve successfully managed teams or projects, particularly in challenging situations, to illustrate your proactive and service-oriented approach.
✨Budgeting Know-How
Since managing budgets is a key part of the role, come prepared to talk about your experience with preparing and monitoring service charge and operational expenditure budgets. Highlight any tools or methods you use for variance reporting and reconciliations to show your strong commercial awareness.
