The Crown Estate is seeking a Customer Service Executive to join our Operations team in London. You will engage with customers and stakeholders via CRM and face-to-face interactions, ensuring timely, accurate, and customer-focused communications.
You will resolve queries, capture feedback, monitor KPIs, and help drive continuous service improvements while supporting new CRM initiatives. The role offers flexible/hybrid working and a strong emphasis on customer excellence.
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Customer Experience & Service Lead (Hybrid) employer: The Crown Estate
The Crown Estate is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, with ample opportunities for growth and advancement within the organisation. The inclusive culture fosters teamwork and encourages diverse perspectives, making it a rewarding place to contribute to impactful financial strategies in urban real estate.
