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- Tasks: Manage outstanding payments and resolve tenant queries in a dynamic team.
- Company: Join a unique business with a diverse portfolio and a collaborative culture.
- Benefits: Competitive salary, flexible working, private healthcare, and 28 days holiday.
- Why this job: Make a real impact on financial performance while developing your career.
- Qualifications: Experience in credit control and strong communication skills required.
- Other info: Inclusive environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you detail-oriented, proactive, and passionate about delivering excellent financial service? We’re looking for a Credit Controller to join our dynamic team, where collaboration and precision are key to success.
In this role, you’ll be responsible for managing and reducing outstanding debtor balances across our commercial and residential property portfolio. You’ll work closely with internal teams and clients to resolve queries, reconcile receipts, and ensure accurate financial records.
What you’ll be doing:
- Engaging with clients via phone, email, and mail to recover outstanding payments
- Resolving complex tenant queries and disputes in collaboration with property and finance teams
- Issuing invoices, statements, and reminder letters
- Supporting fund allocation and reconciliation of accounts
- Maintaining accurate records and reporting on aged debtors
- Updating databases and spreadsheets to track progress and activity
What you’ll bring:
- Proven experience in credit control or financial operations
- Excellent communication and relationship-building skills
- Great analytical and organisational abilities
- Confidence in managing conflict and resolving issues
- Proficiency in accounting systems and MS Office
- Experience in property services is a plus, but not essential
What we offer:
- A collaborative and inclusive team environment
- Opportunities to grow and develop your career
- A role where your contribution directly impacts business performance
- Competitive salary, pension and performance related bonus offering
- A wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more.
We value work life balance and your wellbeing highly, enabling you to be your best self to work. If you’re ready to take ownership of your work and thrive in a fast-paced environment, we’d love to hear from you.
Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on careers@thecrownestate.co.uk.
Credit Controller - FTC employer: The Crown Estate
Contact Detail:
The Crown Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller - FTC
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills in credit control can directly benefit their financial operations. Keep it concise and focus on how you can solve their problems.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Credit Controller - FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control and any relevant financial operations. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent financial service and how you can contribute to our team. Keep it concise but impactful!
Showcase Your Communication Skills: Since you'll be engaging with clients and resolving queries, it's important to demonstrate your communication skills in your application. Use clear and professional language, and maybe even share an example of a successful resolution you've handled.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at The Crown Estate
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of key financial metrics and be ready to discuss how you've successfully managed debtor balances in the past. This shows you’re not just detail-oriented but also proactive in your approach.
✨Master Communication Skills
Since you'll be engaging with clients and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've resolved complex queries or disputes before. This will demonstrate your excellent communication and relationship-building skills, which are crucial for this role.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled conflicts or issues in credit control. Think about the strategies you used to resolve these situations and how they benefited the company. This will highlight your analytical and organisational abilities.
✨Familiarise Yourself with Relevant Tools
Proficiency in accounting systems and MS Office is essential. Before the interview, ensure you're comfortable discussing any relevant software you've used. If you have experience in property services, prepare to talk about how that knowledge can benefit the team.
