Commercial Property Management Lead

We're looking for an exceptional 'Commercial Property Management Lead' to lead our St James Property Management team and drive operational excellence across this prestigious mixed-use estate. This is a highly visible leadership role where you'll be responsible for translating strategic objectives into operational performance, ensuring our assets continue to deliver outstanding commercial, customer, sustainability and safety outcomes. Working closely with colleagues across Asset Management, Facilities Management, Finance, Development and Leasing, you'll help shape the future of property management within The Crown Estate while leading a talented team responsible for one of London's most iconic destinations.

What you’ll be doing As Commercial Property Management Lead, you will:

• Lead, develop and inspire the St James Property Management team, creating a high-performance and inclusive culture.
• Drive collaboration across multiple business functions to ensure delivery of portfolio objectives and operational excellence.
• Take accountability for portfolio governance, reporting, risk management and performance against key business metrics.
• Oversee service charge management, financial performance and opportunities to enhance net operating income.
• Lead stakeholder engagement across internal teams, occupiers, consultants and external partners.
• Ensure seamless mobilisation of developments, projects and leasing activity into operational management.
• Champion health, safety and compliance, maintaining the highest standards across the estate.
• Embed sustainability and decarbonisation objectives into operational decision-making and asset performance.
• Drive customer satisfaction through data-led insight, service improvement initiatives and effective issue resolution.
• Support the continued evolution of Property Management through innovation, process improvement and digital advancement., We value that you get more time with your family and friends. Therefore, we offer everybody 28 days paid holiday, 2 volunteering days and the option to purchase further holiday.
• Flexible working
• We value work-life balance highly, therefore we have flexible & hybrid working policies.
• Market leading family friendly policies
• We want the support we offer to be inclusive of everyone, reflective of the wide range of situations people face in life.

Qualifications

We're looking for a commercially minded property professional with substantial experience managing complex, high-profile mixed-use portfolios.

• MRICS qualification with significant post-qualification experience, or equivalent industry expertise.
• Strong leadership experience with a proven ability to coach, develop and motivate teams.
• Extensive property management experience across multi-let commercial or mixed-use environments.
• Strong landlord and tenant knowledge with excellent commercial judgement.
• Experience managing service charge budgets and driving operational efficiencies.
• A customer-focused mindset and passion for delivering best-in-class property management.
• Experience working across complex stakeholder environments and influencing senior decision-makers.
• Knowledge of health and safety, risk management and statutory compliance requirements.
• Strong understanding of sustainability objectives and their practical application within operational property management.
• Excellent communication, negotiation and relationship-building skills.

What success looks like

You’ll lead a highly engaged team, drive outstanding operational performance and ensure St James continues to set the standard for world-class mixed‑use estate management. You'll be a visible leader who combines commercial focus with customer excellence, sustainability ambition and a passion for creating exceptional places.

At The Crown Estate

At The Crown Estate, we're creating brilliant places that deliver lasting value for customers, communities and the country. Our St James's portfolio sits at the heart of London, combining heritage, culture, retail, workspace and public realm to create one of the most distinctive destinations in the world. The Crown Estate is unlike any other organisation. Our purpose‑driven approach allows us to take a long‑term view, creating places where people, communities and businesses can thrive. We offer the opportunity to work on some of the UK’s most significant assets while developing your career in a collaborative and inclusive environment. Join us and help shape the future of one of London's most iconic destinations.

About The Crown Estate

The Crown Estate is a unique business with a distinct heritage and a portfolio unlike any other. It includes some of central London’s best places to work, shop and spend time, retail and leisure destinations across the country, and a substantial rural portfolio. As manager of the seabed and half the foreshore around England, Wales and Northern Ireland, we play a role in the UK's world‑leading offshore wind sector as well as marine aggregates, cables and pipelines. We are also responsible for the Windsor Estate, including the world‑renowned Windsor Great Park. Founded in 1760 Co‑workers 579 Urban · The Crown Estate, 1 St James Market · Hybrid

Benefits and Compensation

• As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.