At a Glance
- Tasks: Manage high-quality homes in Central London and deliver exceptional tenant experiences.
- Company: Join a purpose-led organisation with a focus on collaboration and development.
- Benefits: Enjoy 28 days holiday, flexible working, private healthcare, and a competitive salary.
- Other info: Dynamic role with opportunities for growth and continuous improvement.
- Why this job: Make a real impact in property management while building strong relationships with tenants.
- Qualifications: Experience in residential property management and excellent customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a Residential Property Manager to manage a portfolio of high‑quality homes across Central London. Working within our London Property Management team and reporting to the Residential Market Leads, you will deliver outstanding tenancy management, maintain operational excellence, and ensure our properties meet the highest standards.
Responsibilities
- Manage a portfolio of residential properties, acting as the primary point of contact for tenants and delivering a high‑quality customer experience.
- Build strong relationships with tenants from the outset, welcoming new occupiers and supporting them throughout their tenancy.
- Oversee tenancy management across a range of tenancy types, including ASTs, contractual and regulated tenancies.
- Coordinate reactive and planned maintenance, ensuring works are completed efficiently, safely and cost‑effectively.
- Manage emergency issues and day‑to‑day tenant enquiries, ensuring timely resolution.
- Work closely with credit control to monitor rent collection, manage arrears and assist with escalation where required.
- Handle end‑of‑tenancy processes, including notices, negotiations and deposit resolutions.
- Carry out regular tenancy inspections and weekly void inspections, identifying and addressing maintenance or compliance issues.
- Support small‑scale property improvement projects to enhance asset performance and tenant experience.
- Collaborate with block management and facilities management teams to ensure alignment on building operations and tenant communications.
- Maintain accurate property records, compliance documentation and internal systems.
- Build strong relationships with contractors, consultants and internal stakeholders to ensure service delivery in line with expectations.
- Provide flexible working arrangements in line with company policies.
Qualifications
- Proven experience within residential property management.
- Strong understanding of tenancy types, legislation and compliance requirements.
- Excellent customer service skills with the ability to build effective relationships with tenants and stakeholders.
- Organised, proactive and able to manage multiple priorities within a fast‑paced environment.
- Confident communicator, both verbally and in writing.
- Commercially aware, with the ability to balance service delivery, cost and asset performance.
- Comfortable managing maintenance issues, contractors and tenant queries.
- Supportive of continuous improvement and service excellence; ARLA qualification is desirable.
- Experience using property management systems is beneficial.
- Proficient in Microsoft 365.
Benefits
- 28 days paid holiday, 2 volunteering days and the option to purchase additional holiday.
- Flexible and hybrid working policies.
- Market‑leading family‑friendly policies.
- Competitive salary, pension and performance‑related bonus.
- Private healthcare; life and critical illness cover.
- Opportunity to work within a purpose‑led organisation managing nationally significant assets.
- Collaborative and supportive environment focused on development and progression.
Residential Property Manager in City of Westminster employer: The Crown Estate
Join our dynamic team as a Residential Property Manager in the heart of Central London, where you will enjoy a collaborative and supportive work culture that prioritises employee development and progression. With market-leading family-friendly policies, flexible working arrangements, and a competitive benefits package including private healthcare and performance-related bonuses, we are committed to providing a meaningful and rewarding employment experience while managing nationally significant assets.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Property Manager in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or recruiters, be ready to talk about your experience managing properties and handling tenant issues. Share specific examples of how you've delivered outstanding customer service and resolved challenges – this will make you stand out!
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation for their time. This not only shows your professionalism but also keeps you fresh in their minds when they’re making decisions.
✨Tip Number 4
Apply through our website! We’ve got a range of exciting opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you can showcase your enthusiasm for joining our team in property management.
We think you need these skills to ace Residential Property Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Residential Property Manager role. Highlight your previous property management experience and any relevant qualifications, like ARLA, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about property management and how you can deliver outstanding customer service. Be sure to mention specific examples from your past roles that demonstrate your skills.
Showcase Your Communication Skills:As a Residential Property Manager, strong communication is key. In your application, make sure to showcase your ability to build relationships with tenants and stakeholders. Use clear and concise language to reflect your confident communication style.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at The Crown Estate
✨Know Your Portfolio
Before the interview, take some time to research the types of properties you’ll be managing. Familiarise yourself with the different tenancy types and any relevant legislation. This will show your potential employer that you’re proactive and knowledgeable about the role.
✨Showcase Your Customer Service Skills
As a Residential Property Manager, building strong relationships with tenants is key. Prepare examples from your past experiences where you’ve successfully managed tenant relationships or resolved issues. Highlight your communication skills and how you ensure a high-quality customer experience.
✨Demonstrate Organisational Skills
This role requires juggling multiple priorities, so be ready to discuss how you stay organised in a fast-paced environment. Share specific tools or methods you use to manage your workload effectively, such as property management systems or task prioritisation techniques.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like handling maintenance issues or managing tenant complaints. Think through your approach to these situations beforehand, focusing on your problem-solving skills and ability to remain calm under pressure.
