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- Tasks: Oversee facilities services, ensuring safety and operational excellence across managed buildings.
- Company: The Crown Estate, committed to sustainability and customer experience.
- Benefits: Competitive salary, flexible working, private healthcare, and 29 days holiday.
- Why this job: Join a dynamic team focused on innovation and a net zero carbon estate by 2030.
- Qualifications: 5+ years in facilities management with strong customer service and safety skills.
- Other info: Enjoy a supportive work environment that values your wellbeing and work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
The Crown Estate is seeking a proactive and service-oriented Facilities Manager to oversee the delivery of facilities services across one or more managed buildings. This role is central to maintaining operational excellence, ensuring compliance, and enhancing customer experience. You will lead by example, uphold best practice standards, and contribute to The Crown Estate's commitment to a net zero carbon estate by 2030.
Responsibilities
- Champion a safety-first culture, ensuring full compliance with health and fire safety regulations.
- Manage day-to-day building operations, including both soft and hard services.
- Act as the primary contact for occupiers, delivering responsive and high-quality service.
- Support customer fit-outs in line with The Crown Estate's Lease Transaction Approval (LTA) process.
- Collaborate with estate service partners and suppliers to ensure service delivery aligns with lease obligations and budget expectations.
- Prepare and monitor service charge and operational expenditure budgets, including variance reporting and reconciliations.
- Lead emergency response procedures and out-of-hours cover, prioritising safety and continuity.
- Maintain and oversee mechanical and electrical systems, ensuring contracts meet operational and maintenance standards.
- Coordinate major works with surveyors, architects, and consultants, including lifecycle and development projects.
- Manage contractor activities, issue permits to work, and review risk assessments and method statements.
- Maintain site logbooks and ensure compliance through regular inspections and defect resolution.
- Develop occupier handbooks and manage vacant properties in line with insurance guidelines.
- Support insurance claims and coordinate related site works.
Qualifications and Skills
- Strong commercial awareness and ability to identify and implement business improvements.
- Excellent customer service and stakeholder engagement skills.
- Proven ability to foster a safety-first culture across site teams.
- Experience in property or corporate facilities management, with a collaborative and change-positive mindset.
- Effective organisational and communication skills, both written and verbal.
- In-depth understanding of safety, quality, and cost risk management.
- Minimum 5 years' experience in facilities management.
- Strong technical knowledge of mechanical and electrical systems.
Benefits
- Competitive salary, pension, and performance-related bonus.
- Flexible working and hybrid working policies.
- Market-leading family-friendly policies and inclusive benefits.
- Wellbeing-focused programs, private healthcare, life and critical illness cover, and shopping discounts in the West End.
- 28 days holiday with the option to buy more.
We value work-life balance and your wellbeing highly, enabling you to be your best self to work.
Facilities Manager Facilities Manager in City of Westminster employer: The Crown Estate
Contact Detail:
The Crown Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager Facilities Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or join online forums to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your achievements in facilities management. Include examples of how you've improved operations, managed budgets, or enhanced customer experiences. This will set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on common questions related to safety compliance, budget management, and customer service. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We’ve got a range of exciting opportunities at StudySmarter. By applying directly, you’ll ensure your application gets the attention it deserves, and you can showcase your passion for facilities management.
We think you need these skills to ace Facilities Manager Facilities Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Facilities Manager role. Highlight your experience in facilities management, customer service, and any relevant technical knowledge to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about facilities management and how you can contribute to our commitment to a net zero carbon estate by 2030. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage operations effectively. Use numbers and examples to illustrate how you’ve improved processes or enhanced customer experiences in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Crown Estate
✨Know Your Stuff
Make sure you understand the key responsibilities of a Facilities Manager, especially around compliance and customer service. Brush up on health and fire safety regulations, as well as the specifics of managing both soft and hard services.
✨Showcase Your Experience
Prepare to discuss your previous experience in facilities management. Highlight specific examples where you've successfully managed budgets, led teams, or improved service delivery. This will demonstrate your capability to handle the role effectively.
✨Emphasise Safety First
Since this role champions a safety-first culture, be ready to talk about how you've implemented safety protocols in past positions. Share any relevant experiences that showcase your commitment to maintaining a safe environment.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about The Crown Estate's sustainability goals or how they measure success in facilities management. It shows you're genuinely interested and engaged with their mission.
