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- Tasks: Lead operations and enhance customer experiences across our regional retail portfolio.
- Company: Join The Crown Estate, a leader in urban real estate with a focus on sustainability.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and 28 days holiday.
- Why this job: Shape vibrant spaces and make a real impact in a dynamic environment.
- Qualifications: 7+ years in operational management, strong safety expertise, and excellent communication skills.
- Other info: Be part of a supportive culture that values inclusivity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
As Retail Operations Manager – Urban Real Estate (Regional), you’ll play a central role in shaping brilliant places and delivering exceptional experiences across our regional portfolio. You’ll be the operational heartbeat of our Managing Agent partnership - driving high quality service, championing safety and sustainability, and helping bring The Crown Estate’s purpose and values to life every day.
Context of Opportunity / Main Accountabilities
- Deliver Brilliant Operations
- Lead asset level operational plans across safety, customer experience, sustainability, FM and security—making sure everything aligns with our strategic priorities.
- Ensure our Managing Agent teams and supply chain deliver outstanding service, value and care through strong contract and relationship management.
- Drive forward cross portfolio projects and initiatives that raise standards, unlock value and strengthen performance.
- Raise the Bar on Excellence & Resilience
- Champion our Safety First culture—promoting care, compliance and continuous improvement.
- Own operational risk registers, resolve issues with curiosity and rigour, and embed learnings into ongoing improvement.
- Work closely with colleagues in Capital Projects, Sustainability, Engineering and beyond to share insight, drive efficiencies and create seamless experiences.
- Support delivery of added value services including EV charging and commercial activations, and oversee all environmental, health and safety performance.
- Shape a Positive, Inclusive Culture
- Build an environment where everyone feels valued, supported and empowered to bring their best.
- Encourage collaboration across teams and partners, fostering creativity, inclusivity and accountability.
- Role model behaviours that lift morale and strengthen performance across our value chain.
Most Important Skills Based Requirements:
- Significant operational or facilities management experience (around 7+ years), ideally across multisite or retail environments.
- Strong safety management expertise and a commitment to high standards of compliance.
- Confident stakeholder manager able to translate strategic aims into operational delivery.
- Commercially aware with experience managing budgets, identifying efficiencies and creating added value.
- Strong technical understanding of mechanical and electrical systems and planned/reactive maintenance.
- Passion for operational excellence, innovation and continuous improvement.
- Skilled communicator and influencer who builds trust and brings teams together.
- Positive, solutions focused mindset with a proactive approach.
- Able to lead with empathy and compassion, supporting a culture where everyone feels included and supported.
Our Offering / benefits:
As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.
Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK. We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us.
Retail Operations Manager – Urban Real Estate (Regional) in City of London employer: The Crown Estate
Contact Detail:
The Crown Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager – Urban Real Estate (Regional) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching The Crown Estate and understanding their values. Tailor your responses to show how your experience aligns with their mission of delivering exceptional experiences and championing sustainability.
✨Tip Number 3
Practice your communication skills! Being a skilled communicator is key for this role. Try mock interviews with friends or use online resources to refine your ability to convey your ideas clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at The Crown Estate.
We think you need these skills to ace Retail Operations Manager – Urban Real Estate (Regional) in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Operations Manager role. Highlight your relevant experience in operational management, especially in retail or multisite environments, to show us you’re the perfect fit!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven operational excellence and improved safety standards in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build a positive, inclusive culture, so don’t hesitate to share your values and what makes you passionate about this role.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at The Crown Estate
✨Know Your Operations Inside Out
Before the interview, dive deep into understanding the operational aspects of retail management. Familiarise yourself with key concepts like safety management, customer experience, and sustainability practices. This will help you speak confidently about how you can drive high-quality service in your role.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing relationships with stakeholders. Think about times when you translated strategic aims into operational delivery. Being able to demonstrate this will show that you can effectively collaborate with Managing Agent teams and other partners.
✨Emphasise Your Problem-Solving Mindset
Be ready to discuss specific challenges you've faced in previous roles and how you approached them. Highlight your proactive attitude and solutions-focused mindset, especially in relation to operational risks and continuous improvement. This aligns perfectly with the company’s values.
✨Demonstrate Your Passion for Inclusivity
Since the role involves shaping a positive culture, think about how you can convey your commitment to inclusivity and support for team members. Share experiences where you fostered collaboration and creativity, showing that you can lead with empathy and compassion.