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- Tasks: Provide top-notch IT support and resolve technical issues for a creative design studio.
- Company: Join a multi-award winning design studio with a stellar reputation.
- Benefits: Enjoy a fantastic benefits package in a vibrant London location.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: 3-4 years of IT experience, strong communication, and problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role: The Crowd are working with a highly desirable, mid-sized design studio that has a strong reputation in the industry for their acclaimed international projects. They are seeking an IT Support Assistant to join their team in London. You will play a key role in delivering exceptional technical support to all employees across their two offices ensuring the prompt and efficient resolution of all IT-related matters. Your contributions will be instrumental in steering, developing and enhancing our client’s IT goals. Our client is a multi-award winning practice that offers a great benefits package and is located in a vibrant and accessible part of town!
Key Responsibilities:
- Deliver 1st and 2nd Line technical support for desktops and maintenance
- Set up and maintain workstations and laptops
- Collaborate with Head of IT on system reviews and software management
- Manage and support cloud-based email (Office 365)
- Oversee internal phone system and coordinate with telecom suppliers
- Guide staff on software usage and resolve day-to-day technical challenges
- Monitor and maintain server and folder structures, data storage, and backups
Key Skills/Requirements:
- 3-4+ years of relevant experience required, ideally within the built environment
- Strong communication skills
- Ability to work well under pressure, efficiently and organised
- Skilled in diagnosing and fixing technical problems efficiently, both independently and collaboratively
- Knowledge of CAD softwares, Adobe, Rhino, Autodesk Apps and Enscape
The Crowd is an equal opportunities employer and agency.
IT Support Assistant employer: The Crowd
Contact Detail:
The Crowd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. The more people you know, the better your chances of landing that IT Support Assistant role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This is a great way to demonstrate your expertise in diagnosing and fixing technical problems.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you would handle specific technical challenges and be ready to share your thought process. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Assistant role. Highlight your relevant experience, especially in 1st and 2nd line support, and any specific software knowledge like CAD or Adobe. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our client's goals. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and fixed technical problems in the past. We’re keen to see your thought process and how you handle challenges, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at The Crowd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around the software and systems mentioned in the job description. Familiarise yourself with CAD software, Adobe, Rhino, Autodesk Apps, and Enscape. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves guiding staff and resolving technical challenges, practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated with non-technical colleagues. This will demonstrate your ability to collaborate effectively within the team.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical issues or scenarios. Prepare a few examples from your past experience where you diagnosed and fixed problems efficiently. This will help you showcase your problem-solving skills and ability to work under pressure.
✨Research The Company Culture
Take some time to learn about the design studio's projects and values. Understanding their culture will help you tailor your responses and show that you're genuinely interested in being part of their team. Plus, it gives you a chance to ask insightful questions during the interview!