At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a creative architecture firm.
- Company: Join a prestigious international architecture practice in a collaborative London team.
- Benefits: Enjoy a competitive salary, people-focused culture, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and professional development.
- Why this job: Make a real impact by supporting innovative projects and exploring advanced technologies.
- Qualifications: Experience in IT support and proficiency in Office 365 required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role: Our client, a prestigious and desirable international architecture practice, are seeking an IT Assistant to join their collaborative team in London. As the IT Assistant, you will play a vital role in providing high-quality technical support to employees across the organisation. Working closely with the IT Coordinator in London, and in collaboration with IT support teams in international offices, you will help ensure the prompt and effective resolution of all IT-related issues. This role is key to supporting the client’s broader IT objectives, contributing to the ongoing development, improvement, and reliability of their systems. The ideal candidate will have experience working within an in-house environment providing on site support, and a strong command of Office 365, with the ability to troubleshoot a wide range of technical issues confidently and efficiently. This is a perfect opportunity for an individual looking to utilise their expertise in providing outstanding technical support while also exploring new advanced technologies. The opportunity also allows contribution to your career growth by working within a top practice that will elevate your development. Our client offers a competitive benefits package, people-focused work culture and collective environment.
Key Responsibilities:
- Support the London studio with any IT-related tasks while also supporting other locations
- Diagnose and resolve service incidents and requests related to software, hardware, MS 365, printers, scanners, telephone systems, and network problems
- Help staff with arranging new desktops and laptops
- Troubleshoot and maintain network, server and video conference software/hardware
- Manage and maintain software such as Office 365, including Exchange Online, SharePoint, and OneDrive and related products
- Coordinate the implementation of new IT systems and applications
- Ensure that all IT documentation is updated
- Support new and existing employees with any IT training and onboarding that is required
- Record and manage service requests and incidents using the incident management system
- Work closely with the IT Coordinator to communicate updates and set clear service expectations
Key Skills/Requirements:
- Previous experience working in IT support within a busy environment
- Proficient in Office 365, including Exchange Online, SharePoint, and OneDrive
- Sound knowledge of Microsoft Teams, Power BI and Power Apps
- Adaptable and confident when handling troubleshooting and problems that occur
- Excellent communication and interpersonal skills
- Ability to work both independently and collaboratively within a team environment
- Meticulous and structured approach
- Proactive approach time-efficiency in task completion
- Thrives working in a busy and creative environment
- Clear and concise English communication skills, both written and verbal
The Crowd is an equal opportunities employer and agency.
IT Assistant employer: The Crowd
The Crowd is an exceptional employer, offering a dynamic work environment in the heart of London where creativity and collaboration thrive. With a strong emphasis on employee growth, you will have access to professional development opportunities while enjoying a hybrid working model and a supportive culture that values innovation and excellence in luxury hospitality projects.
StudySmarter Expert Advice🤫
We think this is how you could land IT Assistant
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Crowd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Crowd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Crowd!
✨Direct Apply to The Crowd
Let's not forget to apply directly through the The Crowd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Assistant
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Crowd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Crowd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Crowd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
