At a Glance
- Tasks: Lead a vibrant team and ensure exceptional service in a busy pub environment.
- Company: Join The Crossing, a beloved community pub in Barnes with a great reputation.
- Benefits: Enjoy competitive salary, festive bonuses, staff discounts, and a supportive work culture.
- Other info: Immediate start available; perfect for those who love pub life!
- Why this job: Make a real impact in a lively pub while enjoying the buzz of hospitality.
- Qualifications: Experience in hospitality management and a passion for excellent service.
The predicted salary is between 34000 - 36500 £ per year.
**We are seeking a enthusiastic and proactive Assistant Manager to join our Warm Rosette Pub in Barnes!** . .
We’re a community-focused pub in Barnes, with a strong reputation for great food, drinks and service.
Alongside our everyday pub trade, we host a wide range of events, from birthdays and private parties to weddings, celebrations and larger gatherings..
We’re looking for someone who is confident leading a team, passionate about hospitality and understands what it takes to run a successful pub..
Working closely with the General Manager, you’ll play an important role in the day to day running of The Crossing.
You’ll be a hands-on leader who is equally comfortable managing a busy Friday night, overseeing a private celebration or making sure the cellar is running perfectly..
You’ll help ensure that our guests receive consistently excellent service while supporting the team and maintaining the high standards we expect across the pub..
Key responsibilities
- Supporting the General Manager with the day-to-day operation of the pub.
- Leading and motivating the team during busy services.
- Maintaining consistently high standards of service, presentation and hospitality.
- Taking responsibility for the pub in the absence of the General Manager.
- Managing and maintaining the cellar, gas.
- Managing stock levels, deliveries and stock rotation.
- Supporting ordering and reducing waste and unnecessary stock loss.
- Ensuring licensing, health & safety and company procedures are followed.
- Training and developing team members.
- Dealing confidently and professionally with guest feedback and complaints.
- Helping maintain excellent relationships with regular customers and the local community.
- Events
- Liaising with guests and helping understand their event requirements.
- Helping plan and organise events from enquiry through to completion.
- Coordinating with the kitchen and front-of-house teams.
- Ensuring event spaces are prepared and presented to a high standard.
- Managing timings, menus, drinks packages and special requests.
- Providing a warm, professional and personal service to hosts and their guests.
- Helping generate repeat business and positive recommendations.
- We’re looking for someone who
- Has previous experience in a supervisory or management role within a pub, bar, restaurant or similar hospitality environment.
- Is confident and experienced with cellar management.
- Has a genuine interest in beer, drinks and hospitality.
- Has experience working with private events, functions or celebrations.
- Is confident leading a team and taking responsibility.
- Has excellent attention to detail and high standards.
- Is calm and organised under pressure.
- Has excellent communication and customer service skills.
- Is commercially aware and understands the importance of sales, GP, stock control and reducing waste.
- Is friendly, approachable and enjoys getting to know customers.
- Is willing to be hands-on and lead by example.
- Has a positive attitude and takes pride in the venue they work in.
What we offer
- A key management position within a well-established Barnes pub.
- Great shift patterns, this is not a late pub.
- A friendly and supportive working environment.
- The opportunity to take ownership and make a real impact.
- Festive bonuses.
- Staff benefits and discounts.
This is a role for someone who genuinely enjoys pub life — someone who can confidently run a busy service, look after a cellar, lead a team and make sure a wedding, birthday or celebration is an event guests will remember.. .
If you’re passionate about hospitality, take pride in high standards and want to be part of a busy, ambitious pub in the heart of Barnes, we’d love to hear from you.
Experience
Required
Employment
Full-time
Salary
Benefits
December Bonus
Starting time
Immediate start!
About The Crossing
Independently owned, with a team passionate about delicious seasonal food, well-kept craft beer and cask ales, curated wines and classic cocktails.
The Crossing is a true neighbourhood pub.
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Assistant General Manager (AGM) employer: The Crossing
The Crossing is an excellent employer for those seeking a vibrant and rewarding role in the heart of Barnes. With a strong focus on community and hospitality, we offer a friendly and supportive work environment, competitive salary, and opportunities for personal growth and development. Join us to make a real impact in a well-established pub known for its exceptional service and memorable events.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager (AGM)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Crossing. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Crossing
Don't be shy about reaching out to The Crossing directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager (AGM)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Crossing and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Crossing
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
