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- Tasks: Support the GM in daily operations, ensuring exceptional guest experiences and team leadership.
- Company: Join a vibrant pub known for its welcoming atmosphere and commitment to quality service.
- Benefits: Enjoy competitive pay, tips, discounted meals, and opportunities for training and career growth.
- Why this job: Be part of a fun, inclusive team culture while making a real impact on guest experiences.
- Qualifications: Experience in hospitality management, strong customer service skills, and a can-do attitude required.
- Other info: Flexibility to work evenings and weekends is essential; training provided for personal licence.
To support the General Manager in overseeing the day-to-day operations of the pub, dining, and accommodation areas, ensuring exceptional guest experiences, team leadership, and smooth operational delivery across all facets of the business.
Please make an application promptly if you are a good match for this role due to high levels of interest.
Key Responsibilities- Operations
- Support the GM in running daily front-of-house and back-of-house operations.
- Ensure the smooth coordination between the bar, kitchen, and rooms.
- Open and close the venue as Duty Manager on a rota basis.
- Maintain high standards of cleanliness, organisation, and safety across all areas.
- Guest Experience
- Deliver a warm, welcoming environment for all guests whether dining, drinking, or staying overnight.
- Deal promptly and professionally with guest enquiries, bookings, and complaints.
- Ensure standards of service consistently exceed guest expectations.
- People Management
- Assist with recruitment, onboarding, and training of staff.
- Lead by example, motivating and managing team performance on shift.
- Support rotas, holiday planning, and shift coverage to ensure optimal staffing levels.
- Help drive a positive and inclusive team culture.
- Food & Beverage
- Maintain quality and consistency in food and drink offerings in line with the company standards.
- Assist in managing stock control, ordering, and supplier relationships.
- Uphold licensing laws and health & safety, food hygiene, and allergen regulations.
- Accommodation Oversight
- Oversee room bookings and liaise with housekeeping to ensure rooms are guest-ready.
- Support the maintenance of room standards and guest amenities.
- Respond to guest feedback and ensure issues are resolved promptly.
- Finance & Profitability
- Assist in achieving financial targets including sales, margins, and cost control.
- Support cashing up, end-of-day procedures, and banking.
- Contribute ideas to drive revenue across food, drink, and rooms.
- Marketing & Promotion
- Help promote offers, events, and experiences in line with the pubs brand.
- Engage with guests and support the use of social media and review platforms.
- Essential
- Experience in a supervisory or assistant management role in a similar hospitality setting.
- Strong knowledge of food and drink service.
- Confident in team leadership and delivering excellent customer service.
- Hands-on approach with a can-do attitude.
- Good organisational and problem-solving skills.
- Flexibility to work evenings, weekends, and public holidays.
- Desirable
- Knowledge of room operations and hospitality software (e.g., booking systems).
- Personal Licence holder or willingness to obtain.
- First Aid trained.
- Competitive salary and share of tips.
- Discounted meals on shift.
- Discount across food, drink, and rooms.
- Opportunities for training and career progression.
- Supportive and sociable working environment.
Assistant Manager 20 - 40 hours per week employer: The Cross Keys
Contact Detail:
The Cross Keys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager 20 - 40 hours per week
✨Tip Number 1
Familiarise yourself with the specific operations of our pub, dining, and accommodation areas. Understanding how these elements work together will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your ability to motivate and support staff will resonate well with us.
✨Tip Number 3
Be ready to discuss your approach to guest experience. Think of specific instances where you went above and beyond to ensure customer satisfaction, as this is a key aspect of the role.
✨Tip Number 4
Research current trends in the hospitality industry, especially regarding food and beverage offerings. Being knowledgeable about what’s popular can help you contribute valuable ideas for driving revenue.
We think you need these skills to ace Assistant Manager 20 - 40 hours per week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in supervisory or assistant management roles. Emphasise your knowledge of food and drink service, as well as any leadership experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific examples of how you've delivered excellent customer service and led teams effectively in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as organisational abilities, problem-solving skills, and flexibility to work varied hours. Use concrete examples to demonstrate these skills.
Show Enthusiasm for the Role: Convey your enthusiasm for the Assistant Manager position and the company in your application. Mention why you are drawn to this role and how you can contribute to creating exceptional guest experiences.
How to prepare for a job interview at The Cross Keys
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in supervisory or assistant management roles within the hospitality sector. Be prepared to discuss specific examples of how you've successfully managed operations and delivered exceptional guest experiences.
✨Demonstrate Team Leadership Skills
Since this role involves leading a team, be ready to share instances where you've motivated and managed staff effectively. Discuss your approach to training new employees and how you foster a positive team culture.
✨Know the Menu and Standards
Familiarise yourself with the food and drink offerings of the establishment. Be prepared to discuss how you would maintain quality and consistency in service, as well as your understanding of health and safety regulations.
✨Prepare for Guest Interaction Scenarios
Think about potential guest enquiries or complaints you might encounter and how you would handle them. Demonstrating your problem-solving skills and ability to exceed guest expectations will show that you're a great fit for the role.
