Receptionist / Administrator in Sheffield

We are currently recruiting 2 part-time receptionists. We are a friendly, progressive GP Practice looking to recruit 2 additional Receptionist / Administrator to provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Patient care is our number one priority and we all work together to make sure we provide a great service for our patients.

The posts are as follows:

• Post 1: 20 hours working 8.00am - 6.15pm Monday, Tuesday 8.00am - 2.00pm, Wednesday 1.30pm - 6.15pm
• Post 2: 24.5 hours per week 8.00am - 2.00pm, Tuesday 8.00am - 6.15pm, Friday 8.00am - 6.15pm

Main duties of the job:

• Your primary role will be to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• You will be educated to GCSE level and have experience of working with the general public and of administrative duties.
• You will be a good communicator, able to work as part of a team, polite, confident and with good IT skills.

Job responsibilities:

• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional.
• Undertake a variety of duties to assist in the smooth running of the practice.
• Facilitate effective communication between patients, members of the primary health care team and other attached staff.
• Administrative duties such as processing and recording information in a timely manner.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover.
• Receive and make telephone calls as required.
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
• Booking ambulances and interpreters as required.
• Registering patients on the online system and dealing with online prescriptions.
• Dealing with the day-to-day running of the computer system and entering patient information.
• Making sure the reception area is left tidy and ready for use by incoming colleagues.
• Observe patient confidentiality at all times.
• Charging patients the appropriate amount for private work, providing a receipt and recording the charge.
• Handle all specimens if applicable in accordance with Health and Safety policies.
• Comply with all Practice policies, rules and guidance.
• Ensure all records are accurately maintained and securely stored.
• Attend and participate in practice meetings.
• Undergo training as may be required to develop your skills and abilities.
• Attend refresher and update training for medical emergencies and CPR.
• Act in accordance with the practice rules and code of conduct.

All staff at The Crookes Practice have a duty to conform to the following:

• Equality, Diversity & Inclusion: A good attitude and positive action towards ED&I creates an environment where all individuals can achieve their full potential.
• Safety, Health, Environment and Fire (SHEF): This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety.
• Confidentiality: This practice is committed to maintaining an outstanding confidential service.
• Quality & Continuous Improvement (CI): To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it.
• Induction Training: On arrival at the practice all personnel are to complete a practice induction programme.
• Learning and Development: The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills.
• Service Delivery: Staff must adhere to the information contained within practice policies and regional directives.
• Security: The security of the practice is the responsibility of all personnel.
• Professional Conduct: Staff are required to dress appropriately for their role.

Person Specification:

• Qualifications: Educated to GCSE level or equivalent NVQ Level 2 in Health and Social Care.
• Experience: Experience of working with the general public, administrative duties, competent in the use of Office and Outlook, experience of reception duties, experience of working in a health care setting.
• Personal Qualities: Polite and confident, flexible and cooperative, motivated, high levels of integrity and loyalty, sensitive and empathetic in distressing situations, ability to work under pressure.
• Knowledge / Skills: Excellent communication skills, clear telephone manner, effective time management, ability to work as a team member and autonomously, good interpersonal skills, problem-solving and analytical skills.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.