At a Glance
- Tasks: Support families in creating meaningful memorials for their loved ones with compassion and care.
- Company: Join a dedicated team at Wyre Forest Crematorium, making a real difference in people's lives.
- Benefits: Enjoy competitive salary, commission, generous leave, and ongoing training.
- Other info: Full training provided, with opportunities for personal growth and community engagement.
- Why this job: Make a lasting impact by helping families honour their loved ones in a sensitive way.
- Qualifications: Empathy, strong communication skills, and experience in client support or similar roles.
The predicted salary is between 30000 - 40000 £ per year.
Location: Wyre Forest Crematorium & Cemetery, Stourport-On-Severn
Job Type: Full-time, 38.33 Hours per week
Salary: £28,103.56 per annum + sales based commission
Are you a compassionate, empathetic individual with strong interpersonal skills? We are seeking a Memorial Consultant to join our team at Wyre Forest Crematorium, where you will support families in creating lasting tributes for their loved ones. This role blends care, consultation, and support.
Why This Role Matters
At CMG, we help families create meaningful memorials that honour the lives of their loved ones. As a Memorial Consultant, you will guide clients with care, offer suitable options, and ensure each memorial is a true reflection of the person being remembered.
The Role
As a Memorial Consultant, you will work with families to help them choose and personalise memorials that suit their wishes and budget. You will provide clear, compassionate advice while maintaining excellent client service and meeting agreed performance goals.
Key Responsibilities
- Meet with families to discuss and recommend memorial options, including plaques, headstones, and garden placements.
- Guide clients through the memorial selection, personalisation, and installation process.
- Present memorial products clearly and compassionately, ensuring clients understand their options.
- Maintain accurate records of client interactions and orders.
- Coordinate with site teams, suppliers, and administrative colleagues to ensure smooth order processing.
- Participate in site events, memorial open days, and community engagement activities.
About You
We’re looking for someone who:
- Has a natural empathy and ability to support grieving families with sensitivity.
- Possesses strong interpersonal and communication skills.
- Is a confident communicator with strong active listening skills.
- Is organised and detail-oriented, with excellent administrative abilities.
- Has experience in client support, retail, bereavement services, or similar client-facing roles.
- Is comfortable using IT systems to manage client records and documentation.
What We Offer
- A role that makes a meaningful difference in the lives of families.
- Full training and ongoing support
- 22-25 days annual leave + bank holidays
- Company pension, life assurance, and employee assistance programme
- Memorial Sales based Commission Scheme
- Annual company bonus
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
Contact Details:
The Crematorium and Memorial Group Recruitment Team
