Crematorium Assistant in Stourport-on-Severn

Location: Wyre Forest Crematorium & Cemetery, Stourport-On-Severn

Job Type: Full-time, 40 hours per week

Salary: £27,289.60 per annum

Are you compassionate, detail-oriented, and passionate about supporting families during difficult times? We are seeking a Crematorium Assistant to join our team at Wyre Forest Crematorium & Cemetery. This versatile role covers all aspects of crematorium operations, from supporting chapel services to maintaining grounds and handling administrative duties.

Why This Role Matters

At CMG, we are committed to providing respectful, dignified, and professional services to families during times of loss. As a Crematorium Assistant - Level 1, you will play a crucial role in ensuring that our services run smoothly, our grounds remain beautifully maintained, and our clients are treated with care and compassion.

The Role

As a Crematorium Assistant, you will provide multi-skilled support across the crematorium, ensuring that services are conducted professionally, grounds are well-presented, and administrative tasks are efficiently managed.

Key Responsibilities

• Support chapel services, including setting up seating, audio/visual equipment, and greeting families.
• Assist with witness interments or ashes scatterings with sensitivity and respect.
• Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented.
• Assist families with memorial enquiries, providing compassionate guidance.
• Manage service bookings, maintain accurate records, and handle invoicing.
• Respond to telephone and email enquiries with professionalism.
• Adhere to health and safety regulations, using PPE correctly and reporting hazards.

About You

• Has strong interpersonal skills and communicates empathetically with families.
• Is physically fit and capable of performing manual tasks, including grounds maintenance.
• Is comfortable using basic IT systems for bookings and administrative tasks.
• Has experience in a customer-facing role (hospitality, care, retail, bereavement) preferred.
• Is eager to learn and adaptable to a multi-skilled role.

What You Can Expect From Us

• Up to 25 days’ annual leave (increasing with service) plus bank holidays.
• Opportunity to earn a yearly bonus of up to £300-£500.
• 4% matched pension.
• Life assurance cover at 2x your salary.
• Access to MyStaffShop, our employee rewards platform.
• Access to a 24/7 Employee Assistance Programme.
• Ongoing training and development.
• Free on-site parking available at most locations.

Why Dignity

Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. As part of the Dignity Group, the Crematorium & Memorial Group (CMG) sets the standard for crematorium and cemetery services across the UK.

We welcome people who are caring and compassionate, and who want to make a real difference to the families we serve. No formal qualifications are needed to join us; what matters most is a genuine desire to support others, good communication, and the ability to stay organised in a role with real responsibility.

If you’re looking for a career that counts, doing meaningful work that makes a genuine difference, CMG is a good place to build one.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you.