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- Tasks: Support families in creating meaningful memorials with compassion and care.
- Company: Join Dignity, a trusted name in end-of-life services with over 200 years of history.
- Benefits: Competitive salary, commission scheme, generous leave, and ongoing training.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Empathy, strong communication skills, and experience in client support or retail.
- Other info: Be part of a diverse team dedicated to compassionate service and community engagement.
The predicted salary is between 27000 - 37800 £ per year.
Location: Glynn Valley Crematorium, Bodmin, Cornwall
Job Type: Full-time, 9-month Fixed Term Contract
Salary: £27,000 per annum + OTE
About the role
Are you a compassionate, empathetic individual with strong interpersonal skills? We are seeking a Memorial Consultant to join our team at Glynn Valley Crematorium, where you will support families in creating lasting tributes for their loved ones. This role blends care, consultation, and support.
Why This Role Matters
At CMG, we help families create meaningful memorials that honour the lives of their loved ones. As a Memorial Consultant, you will guide clients with care, offer suitable options, and ensure each memorial is a true reflection of the person being remembered.
The Role
As a Memorial Consultant, you will work with families to help them choose and personalise memorials that suit their wishes and budget. You will provide clear, compassionate advice while maintaining excellent client service and meeting agreed performance goals.
Key Responsibilities
- Meet with families to discuss and recommend memorial options, including plaques, headstones, and garden placements.
- Guide clients through the memorial selection, personalisation, and installation process.
- Present memorial products clearly and compassionately, ensuring clients understand their options.
- Maintain accurate records of client interactions and orders.
- Coordinate with site teams, suppliers, and administrative colleagues to ensure smooth order processing.
- Participate in site events, memorial open days, and community engagement activities.
About You
We’re looking for someone who:
- Has a natural empathy and ability to support grieving families with sensitivity.
- Possesses strong interpersonal and communication skills.
- Is a confident communicator with strong active listening skills.
- Is organised and detail-oriented, with excellent administrative abilities.
- Has experience in client support, retail, bereavement services, or similar client-facing roles.
- Is comfortable using IT systems to manage client records and documentation.
What We Offer
- A role that makes a meaningful difference in the lives of families.
- Full training and ongoing support.
- 22-25 days annual leave + bank holidays.
- Company pension, life assurance, and employee assistance programme.
- Memorial Sales based Commission Scheme.
- Annual company bonus.
What are the next steps?
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Memorial Consultant employer: The Crematorium and Memorial Group
Contact Detail:
The Crematorium and Memorial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Memorial Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dignity and Glynn Valley Crematorium. Understanding their values and mission will help you connect better during your conversation.
✨Tip Number 2
Practice your empathy skills! Since this role is all about supporting grieving families, think of examples from your past where you've shown compassion. Be ready to share these stories in your interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to listen actively and respond thoughtfully. This will demonstrate your strong interpersonal skills, which are key for a Memorial Consultant.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Dignity. Don’t miss out!
We think you need these skills to ace Memorial Consultant
Some tips for your application 🫡
Show Your Compassion: As a Memorial Consultant, empathy is key. Make sure your application reflects your ability to support grieving families. Share any relevant experiences that showcase your compassionate side.
Highlight Your Communication Skills: Strong interpersonal skills are a must for this role. In your written application, emphasise your communication abilities and provide examples of how you've effectively interacted with clients in the past.
Be Organised and Detail-Oriented: This role requires excellent administrative skills. When writing your application, mention any experience you have with managing records or coordinating tasks, as it shows you're detail-oriented and organised.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at The Crematorium and Memorial Group
✨Show Your Empathy
As a Memorial Consultant, empathy is key. During the interview, share personal experiences where you've supported someone through a tough time. This will demonstrate your ability to connect with grieving families and show that you understand the importance of the role.
✨Know the Products
Familiarise yourself with the types of memorial products offered, such as plaques and headstones. Be prepared to discuss how you would present these options to clients compassionately. Showing that you have done your homework will impress the interviewers.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This skill is crucial for a Memorial Consultant, as it shows you value client input and are attentive to their needs.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and keep records organised. Share examples from past roles where your attention to detail made a difference. This will reassure the interviewers that you can handle the administrative aspects of the job effectively.
