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- Tasks: Lead a crematorium, ensuring exceptional service and community engagement.
- Company: Join a compassionate team dedicated to high standards of care.
- Benefits: Competitive salary, bonuses, generous holiday allowance, and professional development opportunities.
- Why this job: Make a real impact in your community while leading a high-performing team.
- Qualifications: Experience in management, sales, and building strong relationships.
- Other info: Dynamic role with autonomy and opportunities for personal growth.
The predicted salary is between 43000 - 51000 £ per year.
Location: Beckenham Crematorium, South London
Job Type: Full-Time, Permanent
Salary: £50,000 to £60,000 per annum
Make a Real Impact in Your Community
We’re looking for an inspiring and commercially minded Business Leader to take ownership of one of our Crematoria—making it a true centre of excellence for care, community engagement, and commercial performance. In this unique and rewarding general management role, you will be the visible face of the site, shaping its operational success and ensuring exceptional service for families and funeral director partners. This is a role with genuine autonomy, giving you the opportunity to combine entrepreneurial flair, operational discipline, and compassionate leadership.
Why This Role Matters
At CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care. As a Crematorium Business Leader, you’ll ensure these values are honoured every day — by leading your team, supporting families, and embedding a culture of excellence across all cremation services and memorial offerings.
What You’ll Be Doing
- Lead Growth & Commercial Success
- Grow cremation volumes year on year through exceptional site standards and strong B2B partnerships.
- Drive memorial sales performance, taking full ownership of revenue, penetration, and average order value.
- Manage the full site P&L, focusing on cost control, margin improvement, and EBITDA delivery.
- Build Strong Funeral Director Relationships
- Create strong, long-term partnerships with local Funeral Directors.
- Ensure we deliver consistently excellent service, becoming their first-choice cremation partner.
- Champion Service Excellence
- Maintain impeccable site presentation—from chapels and gardens to reception spaces.
- Deliver a compassionate, high-quality experience for every family and visitor.
- Lead & Develop a High-Performing Team
- Lead a multi-skilled team including technicians, attendants, groundskeepers, administrators, and consultants.
- Hold weekly team meetings and monthly 1:1s, coaching for performance, culture, and continuous improvement.
- Become trained as a Cremator Technician and Memorial Consultant to fully support your team.
- Drive Local Presence & Innovation
- Lead meaningful community engagement activities each month.
- Use local social media to enhance visibility and community connection.
- Stay on top of competitor activity, including pricing, services, and marketing.
About You
- Is an inspirational, engaging leader who develops people and drives results.
- Is self-aware, trustworthy, and conscientious.
- Brings strong commercial acumen and sound risk management.
- Has experience shaping service delivery to meet short- and long-term business goals.
- Can build strong relationships and influence effectively.
- Is adaptable and able to work flexibly, including weekends.
- Is committed to delivering high standards of care and service.
What You’ll Bring
- Proven general management experience (hospitality, retail, leisure, care, or bereavement).
- Strong experience managing a P&L and driving commercial outcomes.
- Background in sales or B2B relationship management—memorial sales experience is a plus.
- A track record of building and leading high-performing teams.
- Excellent communication skills; compassionate, resilient, and customer-first.
- Strong IT literacy and ability to use data to drive performance.
What We Offer
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Generous allowance of 33 days per year.
Crematoria Business Leader in London employer: The Crematorium and Memorial Group
Contact Detail:
The Crematorium and Memorial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crematoria Business Leader in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get the chance to meet hiring managers or attend interviews, make sure to express why you care about the role and the community. Share your ideas on how you can contribute to making the crematorium a centre of excellence.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the responsibilities of a Crematoria Business Leader. Be ready to discuss your past successes in managing teams, driving commercial outcomes, and building strong relationships with partners.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Crematoria Business Leader in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for community engagement and compassionate leadership shine through. We want to see how you connect with our values and how you can make a real impact in the role.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in general management and B2B relationship building. We’re looking for specific examples that demonstrate your commercial acumen and ability to drive results.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Crematoria Business Leader role. Share your vision for the site and how you plan to lead your team to success while maintaining high standards of care.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Crematorium and Memorial Group
✨Know Your Values
Before the interview, take some time to reflect on the values that resonate with you, especially those related to compassion and care. This role is all about delivering exceptional service, so be ready to discuss how your personal values align with the company's mission.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, particularly in high-pressure environments. Think about specific situations where you inspired your team or improved performance, as this will demonstrate your capability to lead a multi-skilled team effectively.
✨Understand the Business Metrics
Brush up on key business metrics like P&L management, EBITDA, and revenue growth. Be prepared to discuss how you've driven commercial success in previous roles, as this will show your understanding of the financial aspects of the position.
✨Engage with Community Initiatives
Research local community engagement activities that could be relevant to the role. Bring ideas to the table during your interview about how you can enhance community connections and visibility through social media or events, showcasing your proactive approach.
