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For Companies At a Glance
- Tasks: Lead a crematorium, ensuring exceptional service and community engagement.
- Company: Join Dignity, a trusted name in end-of-life care with over 200 years of history.
- Benefits: Enjoy competitive salary, generous holiday allowance, and professional development opportunities.
- Why this job: Make a real impact in your community while leading a compassionate team.
- Qualifications: Experience in general management and strong relationship-building skills required.
- Other info: Flexible working hours, including weekends, with a focus on personal growth.
The predicted salary is between 36000 - 54000 £ per year.
Location: Craigton Crematorium, Glasgow
Job Type: Full-Time, Permanent (includes Saturdays)
Salary: Up to £45,000 per annum
Make a Real Impact in Your Community
We’re looking for an inspiring and commercially minded Business Leader to take ownership of one of our Crematoria—making it a true centre of excellence for care, community engagement, and commercial performance. In this unique and rewarding general management role, you will be the visible face of the site, shaping its operational success and ensuring exceptional service for families and funeral director partners. This is a role with genuine autonomy, giving you the opportunity to combine entrepreneurial flair, operational discipline, and compassionate leadership.
Why This Role Matters
At CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care. As a Crematorium Business Leader, you’ll ensure these values are honoured every day — by leading your team, supporting families, and embedding a culture of excellence across all cremation services and memorial offerings.
What You’ll Be Doing
- Lead Growth & Commercial Success
- Grow cremation volumes year on year through exceptional site standards and strong B2B partnerships.
- Drive memorial sales performance, taking full ownership of revenue, penetration, and average order value.
- Manage the full site P&L, focusing on cost control, margin improvement, and EBITDA delivery.
- Build Strong Funeral Director Relationships
- Create strong, long-term partnerships with local Funeral Directors.
- Ensure we deliver consistently excellent service, becoming their first-choice cremation partner.
- Champion Service Excellence
- Maintain impeccable site presentation—from chapels and gardens to reception spaces.
- Deliver a compassionate, high-quality experience for every family and visitor.
- Lead & Develop a High-Performing Team
- Lead a multi-skilled team including technicians, attendants, groundskeepers, administrators, and consultants.
- Hold weekly team meetings and monthly 1:1s, coaching for performance, culture, and continuous improvement.
- Become trained as a Cremator Technician and Memorial Consultant to fully support your team.
- Drive Local Presence & Innovation
- Lead meaningful community engagement activities each month.
- Use local social media to enhance visibility and community connection.
- Stay on top of competitor activity including pricing, services, and marketing.
About You
This role is ideal for someone who:
- Is an inspirational, engaging leader who develops people and drives results.
- Is self-aware, trustworthy, and conscientious.
- Brings strong commercial acumen and sound risk management.
- Has experience shaping service delivery to meet short- and long-term business goals.
- Can build strong relationships and influence effectively.
- Is adaptable and able to work flexibly, including weekends.
- Is committed to delivering high standards of care and service.
What You’ll Bring
- Proven general management experience (hospitality, retail, leisure, care, or bereavement).
- Strong experience managing a P&L and driving commercial outcomes.
- Background in sales or B2B relationship management—memorial sales experience is a plus.
- A track record of building and leading high-performing teams.
- Excellent communication skills; compassionate, resilient, and customer-first.
- Strong IT literacy and ability to use data to drive performance.
What We Offer
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Generous allowance of 33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
What are the next steps?
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.
Business Leader in Glasgow employer: The Crematorium and Memorial Group
Contact Detail:
The Crematorium and Memorial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Leader in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with professionals on social media. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their goals. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role of a Crematorium Business Leader. Highlight your leadership skills and commercial acumen to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Business Leader in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the role shine through. We want to see how much you care about making a real impact in the community and providing exceptional service.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience and skills that match the job description. We’re looking for someone with strong commercial acumen and leadership qualities, so showcase those!
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to know who you are beyond your qualifications. Share your story and what drives you!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands quickly!
How to prepare for a job interview at The Crematorium and Memorial Group
✨Know Your Values
Before the interview, take some time to reflect on the core values of the company. As a Crematorium Business Leader, you'll need to embody compassion and respect. Be ready to discuss how your personal values align with theirs and share examples of how you've demonstrated these in your previous roles.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you develop high-performing teams. Think of specific instances where you've led a team to success, especially in challenging situations. Highlight your ability to coach and inspire others, as this is crucial for the role.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to the role, such as P&L management and revenue growth. Be prepared to discuss how you've driven commercial success in past positions and how you plan to do the same at the crematorium.
✨Engage with Community Insights
Since community engagement is vital, think about how you can enhance local presence through innovative strategies. Prepare ideas on how to build relationships with local funeral directors and engage with the community effectively, showcasing your understanding of the market landscape.
