Business Leader in Eyemouth

Position

Crematorium Business Leader

Location

Houndwood Crematorium, Eyemouth, Berwickshire

Job Type

Full-Time, Permanent

Salary

Make a Real Impact in Your Community

We’re looking for an inspiring and commercially minded Business Leader to take ownership of one of our Crematoria, making it a true centre of excellence for care, community engagement, and commercial performance.

In this unique and rewarding general management role, you will be the visible face of the site, shaping its operational success and ensuring exceptional service for families and funeral director partners.

This is an AI proof role (it’ll always exist!) with genuine autonomy, allowing you to combine entrepreneurial flair, operational discipline, and compassionate leadership.

Why This Role Matters

At CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care.

As a Crematorium Business Leader, you’ll ensure these values are honoured every day, by leading your team, supporting families, and embedding a culture of excellence across all cremation services and memorial offerings.

• What You’ll Be Doing
• Lead Growth & Commercial Success
• Grow cremation volumes year on year through exceptional site standards and strong B2B partnerships.
• Drive memorial sales performance, taking full ownership of revenue, penetration, and average order value.
• Manage the full site P&L, focusing on cost control, margin improvement, and EBITDA delivery.
• Build Strong Funeral Director Relationships
• Create strong, long-term partnerships with local Funeral Directors.
• Ensure we deliver consistently excellent service, becoming their first-choice cremation partner.
• Champion Service Excellence
• Maintain impeccable site presentation, from chapels and gardens to reception spaces.
• Deliver a compassionate, high-quality experience for every family and visitor.
• Lead & Develop a High-Performing Team
• Lead a multi-skilled team including technicians, attendants, groundskeepers, administrators, and consultants.
• Hold weekly team meetings and monthly 1:1s, coaching for performance, culture, and continuous improvement.
• Become trained as a Cremator Technician and Memorial Consultant to fully support your team.
• Drive Local Presence & Innovation
• Lead meaningful community engagement activities each month.
• Use local social media to enhance visibility and community connection.
• Stay on top of competitor activity including pricing, services, and marketing.

About You

• Is an inspirational, engaging leader who develops people and drives results.
• Is self-aware, trustworthy, and conscientious.
• Brings strong commercial acumen and sound risk management.
• Has experience shaping service delivery to meet short- and long-term business goals.
• Can build strong relationships and influence effectively.
• Is adaptable and able to work flexibly, including weekends.
• Is committed to delivering high standards of care and service.
• What You’ll Bring
• Proven general management experience (hospitality, retail, leisure, care, or bereavement).
• Strong experience managing a P&L and driving commercial outcomes.
• Background in sales or B2B relationship management, memorial sales experience is a plus.
• A track record of building and leading high-performing teams.
• Excellent communication skills; compassionate, resilient, and customer-first.
• Strong IT literacy and ability to use data to drive performance.
• Leading from the front with the support and benefits to succeed
• Time to recharge – 25 days’ annual leave plus bank holidays.
• Supporting you on the move – £4,500 car allowance (role dependent) to support travel across your locations.
• Rewarding performance – Opportunity to earn up to 10% annual bonus, reflecting your impact on operational delivery and results.
• Healthcare when it matters – Private medical cover for you, providing reassurance and quicker access to treatment.
• Planning for your future – 4% matched pension contribution to help you build long-term financial security.
• Peace of mind – Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks – Access to My Staff Shop, our employee rewards platform, offering savings across high street and online retailers.
• Support when you need it – 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Progressing your career – Clear development and progression pathways within a national, multi-site organisation.
• Making work easier – Free on-site parking available at most of our locations.
• Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work.

Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you.

And if there’s anything you need to make the process more accessible, please let us know.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements.

This will be confirmed as part of the recruitment process.

#J-18808-Ljbffr