At a Glance
- Tasks: Lead a crematorium, ensuring exceptional service and community engagement.
- Company: Join a compassionate team dedicated to making a real impact in the community.
- Benefits: Enjoy 25 days' leave, private medical cover, and a £4,500 car allowance.
- Other info: Diverse and inclusive workplace with clear career progression opportunities.
- Why this job: Shape a centre of excellence while leading a high-performing team.
- Qualifications: Experience in general management and strong relationship-building skills required.
The predicted salary is between 36000 - 39000 £ per year.
Position
Crematorium Business Leader
Location
Houndwood Crematorium, Eyemouth, Berwickshire
Job Type
Full-Time, Permanent
Salary
Make a Real Impact in Your Community
We’re looking for an inspiring and commercially minded Business Leader to take ownership of one of our Crematoria, making it a true centre of excellence for care, community engagement, and commercial performance.
In this unique and rewarding general management role, you will be the visible face of the site, shaping its operational success and ensuring exceptional service for families and funeral director partners.
This is an AI proof role (it’ll always exist!) with genuine autonomy, allowing you to combine entrepreneurial flair, operational discipline, and compassionate leadership.
Why This Role Matters
At CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care.
As a Crematorium Business Leader, you’ll ensure these values are honoured every day, by leading your team, supporting families, and embedding a culture of excellence across all cremation services and memorial offerings.
- What You’ll Be Doing
- Lead Growth & Commercial Success
- Grow cremation volumes year on year through exceptional site standards and strong B2B partnerships.
- Drive memorial sales performance, taking full ownership of revenue, penetration, and average order value.
- Manage the full site P&L, focusing on cost control, margin improvement, and EBITDA delivery.
- Build Strong Funeral Director Relationships
- Create strong, long-term partnerships with local Funeral Directors.
- Ensure we deliver consistently excellent service, becoming their first-choice cremation partner.
- Champion Service Excellence
- Maintain impeccable site presentation, from chapels and gardens to reception spaces.
- Deliver a compassionate, high-quality experience for every family and visitor.
- Lead & Develop a High-Performing Team
- Lead a multi-skilled team including technicians, attendants, groundskeepers, administrators, and consultants.
- Hold weekly team meetings and monthly 1:1s, coaching for performance, culture, and continuous improvement.
- Become trained as a Cremator Technician and Memorial Consultant to fully support your team.
- Drive Local Presence & Innovation
- Lead meaningful community engagement activities each month.
- Use local social media to enhance visibility and community connection.
- Stay on top of competitor activity including pricing, services, and marketing.
About You
- Is an inspirational, engaging leader who develops people and drives results.
- Is self-aware, trustworthy, and conscientious.
- Brings strong commercial acumen and sound risk management.
- Has experience shaping service delivery to meet short- and long-term business goals.
- Can build strong relationships and influence effectively.
- Is adaptable and able to work flexibly, including weekends.
- Is committed to delivering high standards of care and service.
- What You’ll Bring
- Proven general management experience (hospitality, retail, leisure, care, or bereavement).
- Strong experience managing a P&L and driving commercial outcomes.
- Background in sales or B2B relationship management, memorial sales experience is a plus.
- A track record of building and leading high-performing teams.
- Excellent communication skills; compassionate, resilient, and customer-first.
- Strong IT literacy and ability to use data to drive performance.
- Leading from the front with the support and benefits to succeed
- Time to recharge – 25 days’ annual leave plus bank holidays.
- Supporting you on the move – £4,500 car allowance (role dependent) to support travel across your locations.
- Rewarding performance – Opportunity to earn up to 10% annual bonus, reflecting your impact on operational delivery and results.
- Healthcare when it matters – Private medical cover for you, providing reassurance and quicker access to treatment.
- Planning for your future – 4% matched pension contribution to help you build long-term financial security.
- Peace of mind – Life assurance cover at 2x your salary to support your loved ones.
- Everyday savings and perks – Access to My Staff Shop, our employee rewards platform, offering savings across high street and online retailers.
- Support when you need it – 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
- Progressing your career – Clear development and progression pathways within a national, multi-site organisation.
- Making work easier – Free on-site parking available at most of our locations.
- Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work.
Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you.
And if there’s anything you need to make the process more accessible, please let us know.
FCA Statement
Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements.
This will be confirmed as part of the recruitment process.
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Business Leader in Eyemouth employer: The Crematorium and Memorial Group
The Crematorium and Memorial Group is an excellent employer, offering a supportive work culture that values respect and dedication to creating a serene environment for visitors. With generous benefits such as 22-25 days of annual leave, pension contributions, life assurance, and an annual bonus, employees are encouraged to grow and thrive in their roles while contributing to the community in Chichester.
Contact Details:
The Crematorium and Memorial Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Leader in Eyemouth
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We think you need these skills to ace Business Leader in Eyemouth
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
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Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of The Crematorium and Memorial Group. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at The Crematorium and Memorial Group
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with The Crematorium and Memorial Group, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at The Crematorium and Memorial Group, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for The Crematorium and Memorial Group could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
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In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at The Crematorium and Memorial Group as they’re likely seeking a candidate who can enhance their workplace culture.
