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- Tasks: Support families through the burial process with compassion and professionalism.
- Company: Join Dignity, a trusted name in funeral services for over 200 years.
- Benefits: Competitive salary, commission scheme, generous leave, and ongoing training.
- Why this job: Make a meaningful difference in people's lives during sensitive times.
- Qualifications: Empathy, strong communication skills, and customer-facing experience preferred.
- Other info: Be part of a diverse team dedicated to compassionate end-of-life care.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a compassionate and organised Cemetery Consultant to support families and funeral professionals through the process of purchasing and using burial plots. This is a meaningful role where you will provide guidance at sensitive times, ensuring every interaction is handled with professionalism, empathy and attention to detail.
You will work closely with families, funeral directors, grounds teams and memorial suppliers to ensure burials and related administrative processes run smoothly, respectfully, and in full compliance with operational and regulatory standards.
What You’ll Be Doing
- Guide families through burial plot options and requirements.
- Attend appointments with families and funeral directors to answer questions and offer support.
- Process payments and complete all associated deeds and documentation.
- Follow up with families after the burial regarding memorialisation opportunities.
- Check grave plots ahead of interments to ensure accuracy and compliance.
- Work closely with site teams to confirm burial arrangements and maintain clear communication.
- Update cemetery maps, ledgers and records following plot purchases and interments.
- Ensure all documentation meets legal and internal standards.
- Maintain high-quality, accurate administrative processes to support compliance and customer confidence.
- Conduct memorial appointments, completing quotes, orders and payment forms.
- Provide guidance on memorial styles, wording and additional products.
- Liaise with suppliers to support smooth order processing and customer satisfaction.
About You
- Compassionate, empathetic and comfortable supporting bereaved families.
- Holds a sales background.
- Ideally holds demonstrable knowledge of cemeteries (preferable).
- ICCM Qualified (Desirable).
- Confident when engaging with customers and funeral professionals.
- Highly organised with strong attention to detail and pride in accurate record-keeping.
- A clear communicator able to explain options and processes sensitively.
- A collaborative team player who can work effectively with grounds teams, site leadership and external suppliers.
What You’ll Bring
- Experience in a customer-facing role, ideally within bereavement services, cemeteries, memorials or another sensitive environment.
- Strong interpersonal and communication skills with high emotional intelligence.
- Good administrative capability and confidence using IT systems.
- Ability to manage appointments, payments and records in a structured, compliant manner.
- Experience handling financial transactions and customer documentation.
- Willingness to learn cemetery regulations, burial practices and memorial processes.
What We Offer
- A role that makes a meaningful difference in the lives of families.
- Full training and ongoing support.
- 22-25 days annual leave + bank holidays.
- Company pension, life assurance, and employee assistance programme.
- Sales-based Commission Scheme.
- Annual company bonus.
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.
Cemetery Consultant employer: The Crematorium and Memorial Group
Contact Detail:
The Crematorium and Memorial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cemetery Consultant
✨Tip Number 1
Get to know the company inside out! Research Dignity and understand their values, especially around compassion and professionalism. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Cemetery Consultant, you'll be dealing with families during sensitive times. Role-play common scenarios with a friend to build your confidence in handling tough conversations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Dignity. They might share valuable insights that can give you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Cemetery Consultant
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of Cemetery Consultant.
Show Your Compassion: This role is all about supporting families during sensitive times. Make sure to highlight any relevant experience where you've demonstrated empathy and care, whether in a professional or personal context.
Attention to Detail is Key: As a Cemetery Consultant, you'll need to manage lots of important information. Be sure to showcase your organisational skills and attention to detail in your application – it’s what we value highly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this meaningful role. Don’t miss out!
How to prepare for a job interview at The Crematorium and Memorial Group
✨Understand the Role
Before your interview, take the time to thoroughly read the job description. Familiarise yourself with the responsibilities of a Cemetery Consultant, especially around client engagement and administrative tasks. This will help you articulate how your skills align with what they’re looking for.
✨Show Empathy and Compassion
Given the sensitive nature of the role, it’s crucial to demonstrate your ability to handle difficult conversations with empathy. Prepare examples from your past experiences where you’ve supported others during tough times, showcasing your emotional intelligence and compassion.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about their approach to customer care or how they ensure compliance with regulations. Asking thoughtful questions shows your genuine interest in the role and helps you assess if the company is the right fit for you.
✨Highlight Your Organisational Skills
As a Cemetery Consultant, strong organisational skills are key. Be ready to discuss how you manage appointments, payments, and records efficiently. Share specific examples that illustrate your attention to detail and ability to maintain high-quality administrative processes.
