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- Tasks: Support families in creating meaningful memorials with compassion and care.
- Company: Join Dignity, a trusted name in end-of-life services with over 200 years of history.
- Benefits: Competitive salary, commission, generous leave, and a supportive work environment.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Empathy, strong communication skills, and experience in client-facing roles.
- Other info: Full training provided and opportunities for personal growth in a caring team.
The predicted salary is between 27000 - 27000 £ per year.
Location: Telford Crematorium, Telford
Job Type: Full-time, 40 Hours Per Week
Salary: £27,000 + sales-based commission
Are you a compassionate, empathetic individual with strong interpersonal skills? We are seeking a Memorial Consultant to join our team at Telford Crematorium, where you will support families in creating lasting tributes for their loved ones. This role blends care, consultation, and support.
Why This Role Matters
At CMG, we help families create meaningful memorials that honour the lives of their loved ones. As a Memorial Consultant, you will guide clients with care, offer suitable options, and ensure each memorial is a true reflection of the person being remembered.
The Role
As a Memorial Consultant, you will work with families to help them choose and personalise memorials that suit their wishes and budget. You will provide clear, compassionate advice while maintaining excellent client service and meeting agreed performance goals.
Key Responsibilities
- Meet with families to discuss and recommend memorial options, including plaques, headstones, and garden placements.
- Guide clients through the memorial selection, personalisation, and installation process.
- Present memorial products clearly and compassionately, ensuring clients understand their options.
- Maintain accurate records of client interactions and orders.
- Coordinate with site teams, suppliers, and administrative colleagues to ensure smooth order processing.
- Participate in site events, memorial open days, and community engagement activities.
About You
- Has a natural empathy and ability to support grieving families with sensitivity.
- Possesses strong interpersonal and communication skills.
- Is a confident communicator with strong active listening skills.
- Is organised and detail-oriented, with excellent administrative abilities.
- Has experience in client support, retail, bereavement services, or similar client-facing roles.
- Is comfortable using IT systems to manage client records and documentation.
What We Offer
- A role that makes a meaningful difference in the lives of families.
- Full training and ongoing support.
- 22-25 days annual leave + bank holidays.
- Company pension, life assurance, and employee assistance programme.
- Memorial Sales based Commission Scheme.
- Annual company bonus.
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.
Here to help, whenever you need.
FCA Statement
We're regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Memorial Consultant in Birmingham employer: The Crematorium and Memorial Group
Contact Detail:
The Crematorium and Memorial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Memorial Consultant in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dignity and Telford Crematorium. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your empathy skills! As a Memorial Consultant, you'll be supporting families during tough times. Role-play with a friend or family member to get comfortable discussing sensitive topics and providing compassionate advice.
✨Tip Number 3
Prepare questions for your interview! Think about what you want to know about the role and the team. This shows you're engaged and helps you figure out if it's the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Memorial Consultant in Birmingham
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your empathetic side! Share experiences where you've supported others, especially in sensitive situations. This role is all about helping families, so we want to know how you connect with people.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your skills and experiences. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Highlight Relevant Experience: Make sure to mention any previous roles that involved client support or working in bereavement services. We’re looking for candidates who understand the importance of this work, so don’t hold back on sharing your relevant background!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Telford Crematorium!
How to prepare for a job interview at The Crematorium and Memorial Group
✨Understand the Role
Before your interview, take some time to really understand what being a Memorial Consultant involves. Familiarise yourself with the types of memorials offered and think about how you would approach supporting families during their time of grief. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
As a Memorial Consultant, empathy is key. During the interview, be prepared to share examples of how you've supported others in difficult situations. This could be from previous jobs or even personal experiences. Demonstrating your ability to connect with people on an emotional level will set you apart.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support their staff. This shows that you're not just interested in the job, but also in how you can grow within the company and contribute positively to the team.
✨Practice Active Listening
During the interview, make sure to practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s especially important in this role, as strong communication skills are essential for guiding families through their choices. Show them you can listen and respond with care.