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- Tasks: Lead and manage operations at Bentley Crematorium, ensuring exceptional service and team performance.
- Company: Join a compassionate team dedicated to providing respectful farewell services.
- Benefits: Competitive salary, 25 days annual leave, and full training support.
- Why this job: Make a real difference in the community while leading with empathy and integrity.
- Qualifications: Strong background in team management and operational excellence.
- Other info: Opportunity for personal growth in a meaningful sector.
The predicted salary is between 40000 - 45000 £ per year.
Are you a commercially astute and people-focused leader ready to make a difference in a meaningful sector? We’re looking for an inspiring and proactive Business Leader to manage and grow operations at our Bentley Crematorium — ensuring exceptional service for families, strong team performance, and sustainable business results.
As the key leader at your crematorium, you’ll oversee every aspect of the site — from service delivery and standards to community outreach and revenue generation — all while ensuring care, dignity, and professionalism at every stage.
Why This Role Matters
At CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care. As a Crematorium Business Leader, you’ll ensure these values are honoured every day — by leading your team, supporting families, and embedding a culture of excellence across all cremation services and memorial offerings.
The Role
This is a high-impact role where your leadership will drive both operational success and customer satisfaction. You’ll be responsible for leading your team, overseeing day-to-day operations, and ensuring all cremations, services, and site standards meet the needs of families and the wider community.
Key Responsibilities
- Lead all aspects of crematorium operations, ensuring exceptional service and legal compliance
- Manage and support your team, including Crematorium Assistants, Ground Staff, Memorial Consultants and Admin staff
- Oversee daily scheduling, chapel coordination, and the cremation process with dignity and precision
- Always ensure respectful and professional care for the deceased
- Develop and implement marketing strategies to raise awareness and increase memorialisation uptake
- Monitor financial performance, cost control, and resource allocation to ensure profitability
- Build strong relationships with funeral directors, clergy/celebrants, and local stakeholders
- Uphold high standards of Health and Safety, environmental compliance, and site presentation
- Ensure compliance with FCA standards for all pre-need funeral and memorial plans
About You
We’re looking for someone who:
- Has a strong background in team and operational management
- Leads with empathy, integrity, and professionalism
- Understands the importance of delivering service excellence in emotionally sensitive settings
- Has strong commercial awareness and confidence in managing budgets and KPIs
- Is a confident communicator, both with staff and members of the public
- Is comfortable using systems and tools for scheduling, reporting, and compliance
- Can work autonomously and make sound decisions under pressure
Desirable Experience
- Experience managing crematorium, cemetery, or other service-based facilities
- Strong understanding of environmental and legal regulations in the cremation sector
- Knowledge of memorialisation products and crematoria-based customer services
What We Offer
A meaningful leadership role with real community impact. Full training and support from regional and central teams. 25 days annual leave +
Business Leader in Basildon employer: The Crematorium and Memorial Group
Contact Detail:
The Crematorium and Memorial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Leader in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their goals. This will help you stand out as someone who genuinely cares about making a difference in the community.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams or improved operations in previous roles. This will demonstrate your capability to lead at the Bentley Crematorium.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a positive impact in the sector.
We think you need these skills to ace Business Leader in Basildon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the role shine through. We want to see how much you care about providing exceptional service and leading a team in such a meaningful sector.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in operational management and team leadership, as these are key for us at CMG. Use specific examples that demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for the Business Leader role. Be personal, share your story, and connect your values with ours. Remember, we value empathy and professionalism!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role.
How to prepare for a job interview at The Crematorium and Memorial Group
✨Know Your Values
Before the interview, take some time to reflect on the core values of the company. As a Crematorium Business Leader, understanding the importance of compassion and respect in service delivery is crucial. Be ready to discuss how you embody these values in your leadership style.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team or managed operations. Highlight situations where your empathy and professionalism made a difference, especially in sensitive environments. This will demonstrate your fit for the role.
✨Understand the Community Impact
Research the local community and think about how the crematorium can better serve families. Be prepared to share ideas on community outreach and marketing strategies that could enhance awareness and memorialisation uptake. This shows your proactive approach and commitment to making a difference.
✨Be Ready for Scenario Questions
Expect questions that assess your decision-making skills under pressure. Think of scenarios related to operational challenges or customer service dilemmas you might face as a Business Leader. Practising your responses will help you convey confidence and sound judgement during the interview.
