Associate Community Manager in Horsham

Join Creative Assembly and craft deep and detailed games that last, entertaining millions of players across the globe for decades.

The Role Creative Assembly is looking for an Associate Community Manager to join our Survival team based at our studio in Horsham, in the heart of West Sussex, to build relationships with and create unforgettable experiences for the

Alien: Isolation 2 community.

What you’ll be doing

On a day-to-day basis, you will

• Foster direct, meaningful relationships with players to build trust and loyalty; communicate with an empathetic, timely and on-brand manner.
• Collaborate cross-functionally with internal and publishing teams to help design and implement community activations based on the agreed brand goals and strategy, up to and beyond launch.
• Monitor, expand and take full ownership of the official

Alien: Isolation 2 Discord server up to and beyond launch, keeping the space safe, welcoming, and engaging; coordinate with the moderation team to ensure server rules are enforced.

• Help create and schedule social media posts and other community-facing content; help manage and maintain the social media publishing calendar.
• Gather and analyze engagement metrics to help identify potential risks and opportunities within the community, working closely with internal stakeholders to relay, monitor, and resolve feedback.
• Help prepare reports that translate social data into actionable strategies while collecting feedback from multiple channels, to give insight into future social media and community campaigns.
• Help manage relationships with content creators via content creator programs and similar activations.
• Help plan and run online and real-life community events such as AMAs, contests, giveaways and meetups.
• What we are looking for
• Essential Interest in the video games industry.
• Understanding of social media and community platforms such as Instagram, X, Discord, Reddit and others.
• Exhibits a strong sense of empathy, understanding the needs and perspectives of diverse player communities.
• Curious and proactive nature to explore and experiment with new ways to engage with and surprise and delight players.
• Excellent communicator with ability to engage and collaborate with stakeholders across teams, in meetings and in written communication across different channels and in project documentation.
• Proficient in Microsoft Suite (Power Point, Excel).
• Desirable: Knowledge of the Alien IP.
• Desirable: Interest in horror media.
• Desirable: Understanding of brand and marketing disciplines.
• Desirable: Understanding of social and sentiment monitoring tools.
• ABOUT CREATIVE ASSEMBLY

We care deeply about the experiences we create and put our players at the heart of our decisions.

We are all game makers; no matter our role we are empowered to make significant contributions to our games, supported by skills development and growth opportunities.

Most roles at Creative Assembly are hybrid with 3 days a week in the studio.

CA has the right to change requirements based on the needs of the business.

Benefits

• Work from Anywhere for a temporary period each year (restrictions apply such as VISAs)
• Enhanced holiday allowance, maternity and paternity breaks, flexibility with our core hours, and no-notice holidays
• Performance-based discretionary bonus scheme
• Bespoke relocation package for you and your dependents
• Private medical and dental insurance, life insurance and free health care screening
• Additional benefits ranging from free games and work parties to discounts on technology
• Wellbeing support and virtual confidential counselling

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.

Our studio sites have disabled access.

WORKING THE SEGA WAY

We believe that making the best games relies on having the best people, so we make sure that we look after ours…

• Gaming and Fitness Perks
• Lunchtime get gaming sessions in our games lounge and Club SEGA, regular gaming tournaments and free SEGA games on Steam.
• Fresh fruit and cereal every single day.
• Discounted gym membership, ride to work scheme, workout area and bootcamps in the business park.
• Weekly yoga classes as well as in-house massage therapy.
• Comprehensive benefits package that includes life assurance, income protection, private healthcare & dental insurance schemes and an enhanced contributory pension scheme.
• Competitive salaries and a fantastic bonus scheme.
• Regular lunch & learn sessions, company updates at incredible venues in Central London and Christmas parties.
• Flexible working hours to ensure that you have a life outside of the office.

All applicants are welcome! And that’s just the tip of the iceberg. Check out our Careers Website to find out why we are a workplace you’ll never want to leave!