At a Glance
- Tasks: Provide top-notch technical support and advice to customers using our software.
- Company: Join The Craneware Group, a leader in healthcare innovation.
- Benefits: Flexible hybrid work, collaborative culture, and opportunities for growth.
- Other info: Dynamic team environment with a focus on continuous improvement.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: HND in computing or 2 years in a customer-facing role required.
The predicted salary is between 30000 - 40000 £ per year.
Let’s transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future. If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we'll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.
The Craneware Group supports a flexible work environment as well as a collaborative and teamwork focused atmosphere. Employees will be expected to work a hybrid working arrangement spending 40% of their time per month in the Tanfield office - approx 2 days per week.
As a Software Support Representative, you will deliver high‑quality technical support and trusted advice to customers, ensuring effective use of our software products and contributing to excellent customer satisfaction through timely resolution, training, and collaboration. This role operates on a ROTA schedule:
- 12.00pm to 8.00pm
- 2.00pm to 10.00pm
- 4.00pm to 12.00am
You Will Be:
- Managing and resolving customer software queries across phone, email, and remote support channels.
- Diagnosing and troubleshooting technical issues to deliver timely and effective solutions.
- Escalating complex or unresolved issues to Analysts or the Software Support Manager when required.
- Documenting cases, actions, and resolutions accurately within internal systems.
- Developing and maintaining strong working knowledge of all company software products.
- Completing remote software installations to ensure successful customer outcomes.
- Identifying customer training needs and coordinating or delivering training sessions.
- Collaborating with Customer Success and Customer Partnership teams to improve engagement and adoption.
- Contributing to continuous improvement initiatives, including process reviews and lean activities.
You Will Bring:
- HND in a computing-related discipline or up to 2 years’ experience in a customer-facing role.
- Familiar with healthcare and The Craneware Group’s domain, products, and services.
- Basic knowledge of database principles, such as SQL.
- Basic SQL knowledge for solutions and troubleshooting.
- Effective problem-solving and information analysis.
- Excellent written and oral communication.
Software Support Representative employer: The Craneware Group
At The Craneware Group, we pride ourselves on being an exceptional employer that champions innovation and collaboration within the healthcare sector. Our flexible work environment, combined with a strong focus on employee growth and development, ensures that our team members thrive both personally and professionally. With a commitment to fostering a supportive culture and providing opportunities for meaningful contributions, joining us means becoming part of a dynamic team dedicated to transforming healthcare through cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Representative
✨Tip Number 1
Network like a pro! Reach out to current employees at The Craneware Group on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to software support. Think about how you’d handle specific customer scenarios, as they love seeing your problem-solving skills in action!
✨Tip Number 3
Show off your passion for healthcare tech! During interviews, share your thoughts on how software can improve patient care. It’ll demonstrate your enthusiasm and fit for their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Software Support Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Software Support Representative role. Highlight any customer-facing experience and technical skills, especially in healthcare or software support.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for innovation and how you can contribute to The Craneware Group. Be sure to mention specific examples of how you've resolved customer issues or improved processes in previous roles.
Showcase Your Communication Skills:Since excellent written and oral communication is key for this role, ensure your application is clear, concise, and free of errors. This is your chance to demonstrate your ability to communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at The Craneware Group
✨Know Your Stuff
Make sure you have a solid understanding of The Craneware Group's software products and services. Brush up on basic database principles, especially SQL, as this will be crucial for troubleshooting during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved technical issues in a customer-facing role. Highlight your effective problem-solving techniques and how they led to customer satisfaction.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you're conveying your ideas effectively.
✨Emphasise Teamwork
The Craneware Group values collaboration, so be ready to share experiences where you've worked well in a team. Discuss how you’ve contributed to team success and how you can bring that collaborative spirit to their hybrid work environment.
