At a Glance
- Tasks: Manage bookings, respond to enquiries, and create engaging social media content.
- Company: Join a fun and creative team at The Crafty Hen, offering unique events across the UK.
- Benefits: Competitive pay, flexible hours, and a relaxed office environment.
- Other info: Opportunity for career growth and a chance to work in a vibrant team.
- Why this job: Be the friendly face of our brand and help create memorable experiences for clients.
- Qualifications: Organisational skills, confidence in communication, and a passion for customer service.
The predicted salary is between 13.45 - 13.45 £ per hour.
We are seeking an exceptionally organised and efficient individual to join us. The primary focus of this role is to be the first point of contact for clients and suppliers, enquiring and booking with us, as well as being a point of contact for social media enquiries. You should have a confident and bubbly manner that comes across clearly in all forms of communication. You should also be confident working with email, databases, and by telephone.
The nature of this job requires you to have meticulous attention to detail. You need to be able to make clear and quick connections across our databases, and link information concisely, as well as using your own initiative. Day to day you will be responding to customer enquiries, bookings, and liaising with venues and scheduling social media postings. Most external communication is via email and phone, so you’ll need to be confident providing excellent customer service remotely, and over the phone.
You will play a key role within our small office team, based in our studio offices in Speedwell, BS5, Bristol. This is predominantly an admin based job with remote customer service skills, but may require a small amount of support across the company and may provide practical assistance on occasion, so would suit someone happy to get stuck into whatever needs doing!
Main duties will include:
- Answering & responding to booking enquiries via phone, website & email
- Maintaining & updating electronic filing systems & databases
- Managing client bookings and ensuring all details are up to date and correct with fine details
- Following up with clients post event
- Liaising with suitable venues to host events and bookings
- Making & posting social content across various platforms, tailored to suit the platforms
The ideal candidate will be friendly, fun and willing to get stuck in to all aspects of the job. Our studio office is a relaxed, but productive environment. Someone who is a fan of a good cuppa (and brings suitable dunking biscuits) would also fit in well!
Hours of work: The basis of this role will be 15-21 hours (over 3 days a week). Hours can be negotiated to suit the ideal candidate. But the role must be over 3 days to fit the needs of the business. The role would need to cover Monday, Thursday and Friday. Pay is £13.45 per hour, permanent contract. Real living wage.
Once trained we anticipate the candidate taking a turn on our weekend on call rota, which is approx one weekend in 5, and involves being a point of contact for events over the weekend. The job requires you to be office based for the majority of the time. Home working may be possible on occasion once fully trained, but we are predominantly an office based team.
Potential consideration: We may consider splitting the role of Admin & Social Media in which case the admin aspect would still need to cover the above 3 days at 12-17 hours and a separate social media role which would be more flexible circa 3-6 hours a week. Please specify in your application if you only want to apply for one part of this role and which one.
To apply: Completed applications should be emailed to julie@thecraftyhen.co.uk, with the title “Booking & Social Media Assistant Application” by 5pm Wednesday 5th August, and comprise of:
- Covering letter addressing the person specification/requirements of the job.
- Details of your availability- and demonstrate that it matches with the specifications.
Please note we will only take applications received by email to the above. Interviews will be held shortly after, and we hope successful applicants will start in early September.
Bookings & Social Media Assistant employer: THE CRAFTY HEN LIMITED
The Crafty Hen is an excellent employer, offering a vibrant and supportive work culture in our Speedwell studio office, where creativity and collaboration thrive. We prioritise employee growth with flexible hours and opportunities to engage in various aspects of the business, ensuring that every team member feels valued and empowered. Join us for a rewarding experience where your organisational skills and bubbly personality can shine while contributing to fun and memorable events across the UK.
